COLLEEN REITH
Tucson,AZ
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Agency
07.2025 - Current
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
Insurance Supervisor
We Insure
12.2023 - 03.2025
- Developed strong relationships with key stakeholders, fostering trust and collaboration between the company and external partners.
- Effectively managed escalated complaints from customers while maintaining a professional demeanor and upholding the company''s reputation.
- Led cross-functional teams in developing innovative solutions for complex insurance challenges faced by clients.
Sales/Service Supervisor
GEICO, Government Employees Insurance
03.2017 - 10.2023
- Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients.
- Optimized CRM system usage to track leads, manage client communications effectively, streamline sales processes, thereby improving overall productivity.
- Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
Sales/Service Advisor
Varidesk
12.2015 - 03.2017
- Analyzed customer needs, providing tailored solutions that drove satisfaction and retention.
- Boosted customer satisfaction by promptly addressing and resolving concerns.
- Assisted in the development of sales promotions, enhancing overall company performance.
Education
No Degree - Business Management
Marshall University
Huntington, WVSkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client retention
- Sales strategy development
Certification
- License - Property & Casualty - March 2017 - Current
Timeline
Licensed Insurance Agent
Farmers Insurance Agency
07.2025 - Current
Insurance Supervisor
We Insure
12.2023 - 03.2025
Sales/Service Supervisor
GEICO, Government Employees Insurance
03.2017 - 10.2023
Sales/Service Advisor
Varidesk
12.2015 - 03.2017
No Degree - Business Management
Marshall University
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