Colleen Riddle
Loveland,CO
Summary
Dynamic and detail-oriented professional with diverse experience in estate sales, customer service, and auto body operations. Seeking to leverage skills in communication, multitasking, and problem-solving in a new role, with a strong interest in peer support and recovery coaching.
I am an enthusiastic and dedicated professional with a passion for fostering positive relationships and driving success. Through lived experiences I know that I thrive in collaborative environments where creativity and teamwork lead to innovative solutions. My strong communication skills and approachable demeanor allow me to connect with colleagues and clients alike, ensuring a harmonious and productive work atmosphere. Eager to embrace new challenges and contribute to a dynamic team, I bring a blend of experience and a can-do attitude that inspires those around me.
Overview
22
22
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Customer Service Representative
Axiom
Loveland, Colorado
09.2023 - 12.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Helped process returns and exchanges quickly while following company procedures.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Processed returns to vendors and maintained accurate records of all returned items
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed administrative tasks such as filing paperwork, responding to emails, and handling incoming calls.
- Managed customer accounts including creating new ones, updating existing profiles, and canceling old accounts.
- Facilitated payment processes for approved invoices from vendors.
- Managed day-to-day communications with multiple vendors
- Readied parts for next step in production process by sorting, counting, labeling
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined specifications
- Checked quality of finished vehicles prior to releasing them back to customers.
Cashier/Supervisor
World beverage
Loveland, Colorado
04.2021 - 09.2023
- Resolved customer complaints professionally in accordance with company policy
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Bartender
Night Shotz
Loveland, Colorado
09.2018 - 12.2021
- Performed opening and closing duties including restocking supplies
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
Estate Sales
Fairlight estate sales
Ft Collins, CO
08.2015 - 12.2019
- Priced a variety of antique and vintage items
- Staged homes to prepare a sale
- Interacted with customers to ensure their satisfaction
- Assisted in the selection and placement of furniture, artwork, and accessories for home staging projects
- Created detailed inventory lists of all antiques.
- Established pricing policies based on market trends and customer demand.
- Photographed each item prior to sale for archival purposes.
- Conducted research to determine the provenance of items
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Skills
- Excellent customer service and communication skills
- Strong multitasking and time management abilities
- Proficient in CCC software
- Knowledgeable in antiques and vintage item valuation
- Client relations
- Documentation
- Prioritization
- Opening and closing accounts
- Banking operations support
- Shipping and receiving
- Inbound and outbound calling
- Refunds processing
- Appointment scheduling
Certification
CCAR Peer Support Recovery Coach Certificate of Completion
Education
High School Diploma -
Evergreen High School
Vancouver, WA 05.1994 - 06.1997
Timeline
Customer Service Representative
Axiom
09.2023 - 12.2024
Cashier/Supervisor
World beverage
04.2021 - 09.2023
Bartender
Night Shotz
09.2018 - 12.2021
Estate Sales
Fairlight estate sales
08.2015 - 12.2019
High School Diploma -
Evergreen High School
05.1994 - 06.1997
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