Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

COLLEEN ROBERTS

BOSTON

Summary

Detail-oriented Medical Assistant with hands-on experience in clinical support and patient engagement. Skilled in managing electronic medical records and conducting vital sign assessments, while assisting with specialized procedures such as thyroid biopsies. Committed to fostering positive patient-clinical relationships through effective communication and organization.

Overview

11
11
years of professional experience

Work History

Medical Assistant

MGB - Osher Clinical Center
Chestnut Hill
03.2025 - Current
  • Collected patient histories and vital signs accurately.
  • Coordinated communication between patients and medical staff to enhance care continuity.
  • Handled medical records and documentation in compliance with regulations.
  • Prepared and maintained examination rooms for patient visits.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Managed front desk operations, facilitating check-in and addressing billing inquiries to improve patient experience.
  • Contacted pharmacies to submit and refill patients' prescriptions.

MEDICAL ASSISTANT

COMPLETE STAFFING SOLUTIONS - MGB
12.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms and addressed questions, ensuring smooth preparation for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment to ensure a safe and efficient patient care environment.
  • Managed medical records by filing, organizing, and scanning documents to maintain accurate and accessible patient information.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.

MEDICAL ASSISTANT

ATRIUS HEALTH
11.2023 - 12.2024
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported clinician during thyroid biopsy procedures by preparing necessary instruments and ensuring patient comfort.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Managed medical records through efficient filing, organizing, and scanning of documents to maintain accurate patient information.
  • Monitored medical supply levels and submitted timely replenishment orders to ensure consistent availability.

CUSTOMER SERVICE REPRSENTATIVE - SUPERVISOR

AUTOMATED HEALTH SERVICES - MASS HEALTH
06.2022 - 10.2023
  • Monitored 41 customer service representatives to ensure knowledge, tone, and adherence to company policy.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Monitored customer service calls to ensure quality standards were met and addressed any issues that arose during the call.
  • Developed efficient processes for handling escalated customer complaints.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Collaborated with Human Resources on disciplinary action plans due to poor performance or misconduct among staff members.
  • Maintained accurate records of customer interactions, including complaints, resolutions, and escalations.

CUSTOMER SERVICE REPRESENTATIVE

GRANITE TELECOMMUNICATIONS LLC
01.2022 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations, maintaining professionalism while resolving customer disputes and conflicts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Responded to customer requests for products and services, ensuring accurate and timely information delivery.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

CUSTOMER SERVICE CASHIER

WHOLE FOODS MARKET INC
09.2017 - 02.2022
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Greeted customers warmly, delivering friendly service to foster positive shopping experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-pressure situations calmly to ensure customer satisfaction during busy periods.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained clean, organized workspace to enhance customer experience.

HOME HEALTH AIDE ASSISTANT

ANODYNE HEALTH
03.2017 - 08.2018
  • Monitored vital signs, including pulse rate, respiration rate, and temperature, to facilitate timely interventions.
  • Provided emotional support to patients and families during challenging times, strengthening relationships and enhancing overall well-being.
  • Accompanied patients during recreational activities and therapy sessions, promoting engagement in healthier lifestyle choices.
  • Prepared meals for patients following prescribed diets.
  • Performed light housekeeping duties to maintain a clean and safe environment for patients.
  • Educated clients about the risks associated with drug and alcohol use.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Ensured that medical equipment was functioning properly before use on patients.

MEDICAL ASSISTANT /MEDICAL LAB TECHNICIAN INTERN

UPHAMS CORNER HEALTH CENTER
08.2015 - 08.2016
  • Drew blood through venous incision or puncture to obtain sample for analysis and diagnosis.
  • Performed laboratory testing and operated automated equipment within limits.
  • Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
  • Provided exceptional service by responding promptly to inquiries from medical staff regarding test results or methodology.
  • Managed inventory of laboratory supplies to support seamless daily operations and testing.
  • Sanitized, restocked, and organized exam rooms and medical equipment to ensure a clean and efficient environment for patient care.

Education

No Degree - MEDICAL ASSISTANT / CNA

AMERICAN RED CROSS
BRAINTREE ,MA
06-2015

Associate of Science - NURSING

QUINCY COLLEGE
Quincy, MA

Skills

  • Clinical assistance
  • Direct patient care
  • Patient Care Assessment
  • Patient Intake Processing
  • Phlebotomy
  • Specimen collection
  • Medical records management
  • EMR EHR
  • Healthcare Administration
  • Patient scheduling
  • Insurance verification
  • Customer service
  • Patient Issue Management
  • Appointment reminders
  • Inventory and supply management
  • Multitasking
  • Team Collaboration
  • Basic Neurology Support
  • Medical terminology
  • Medical terminology knowledge
  • Medical terminology

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$30/hr - $1000/hr

Timeline

Medical Assistant

MGB - Osher Clinical Center
03.2025 - Current

MEDICAL ASSISTANT

COMPLETE STAFFING SOLUTIONS - MGB
12.2024 - Current

MEDICAL ASSISTANT

ATRIUS HEALTH
11.2023 - 12.2024

CUSTOMER SERVICE REPRSENTATIVE - SUPERVISOR

AUTOMATED HEALTH SERVICES - MASS HEALTH
06.2022 - 10.2023

CUSTOMER SERVICE REPRESENTATIVE

GRANITE TELECOMMUNICATIONS LLC
01.2022 - 06.2022

CUSTOMER SERVICE CASHIER

WHOLE FOODS MARKET INC
09.2017 - 02.2022

HOME HEALTH AIDE ASSISTANT

ANODYNE HEALTH
03.2017 - 08.2018

MEDICAL ASSISTANT /MEDICAL LAB TECHNICIAN INTERN

UPHAMS CORNER HEALTH CENTER
08.2015 - 08.2016

No Degree - MEDICAL ASSISTANT / CNA

AMERICAN RED CROSS

Associate of Science - NURSING

QUINCY COLLEGE
COLLEEN ROBERTS