CHRISTINE DEMATOS
Enfield
Summary
Dynamic and dedicated Medical Assistant with a proven track record of excellence in individual, team, and organizational performance. Expertise in multitasking and prioritizing workloads effectively in high-pressure situations. Detail-oriented with a solid medical background and strong team-building abilities, ready to contribute to a fast-paced, deadline-driven environment. Committed to delivering exceptional patient care while enhancing operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Assistant
Collins Medical Associates
Enfield, CT
11.2025 - Current
- Assisted in patient intake and medical history documentation, ensuring accuracy and compliance with protocols.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and minimizing wait times.
- Handled high volume of inbound calls, managing approximately 75 calls daily while professionally addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries.
- Delivered compassionate service to patients and their families during difficult times, addressed concerns promptly, and offered assistance.
Lead Care Coordinator
Optum at Home
Worcester
07.2022 - 08.2024
- Conducted regular quality control inspections to ensure adherence to safety procedures, enhancing patient safety and legal compliance.
- Worked together with members of a multidisciplinary team to provide individualized, superior treatment that was customized to meet the specific needs of each patient.
- Managed phone calls and appointment scheduling to streamline clinic operations and expedite patient intake.
- Collaborated with multidisciplinary team to deliver individualized treatment tailored to meet specific patient needs.
- Carried out regular quality control inspections to ensure that strict safety procedures were being followed, improving patient safety and legal compliance.
Medical Assistant IV
Baystate Medical Practices
Longmeadow
01.2021 - 07.2022
- Assisted medical professionals with minor surgical procedures, ensuring smooth operations in a sanitary environment.
- Coordinated patient flow by answering phones, scheduling appointments, and greeting guests.
- To support effective clinic operations, ordered medical supplies, kept inventory reports, and made sure exam rooms were supplied.
- Prepared and organized patient charts before every clinic session.
- Completed pre-certification, pre-authorization, and insurance verification to expedite patient treatment and drug processing.
- Oversaw patient flow by professionally answering phones, setting up appointments, and greeting guests.
Medical Assistant III
Baystate Wing Hospital
Palmer
07.2015 - 02.2021
- Documented, charted, transcribed, and entered data in electronic health systems, ensuring accuracy of medical records.
- Maximized patient flow by answering calls, setting up appointments, and creating a friendly and professional atmosphere for guests.
- Thorough documentation, charting, transcription, and data entry in electronic health systems to guarantee accuracy in medical records.
- Kept the exam rooms neat and orderly, making sure they were stocked and ready for patient visits while abiding by HIPAA guidelines.
- Maintained neat and orderly exam rooms, stocking supplies and preparing for patient visits in compliance with HIPAA guidelines.
- Established strong patient relationships through effective communication, fostering trust in clinic's commitment to quality care.
Education
Medical Assisting - Medical Assistance
Springfield Technical Community College
Springfield, MA06-2013
Medical Billing And Coding - Medical Informatics
Connecticut State Community College
Enfield, CT12-2026
Skills
- Administrative skills
- Appointment scheduling
- Insurance verification
- Healthcare
- Medical terminology knowledge
- Clinical assistance
- Clinical coordination
- Time management
- Customer service
Certification
CMA - Certified Medical Assistant
Timeline
Medical Assistant
Collins Medical Associates
11.2025 - Current
Lead Care Coordinator
Optum at Home
07.2022 - 08.2024
Medical Assistant IV
Baystate Medical Practices
01.2021 - 07.2022
Medical Assistant III
Baystate Wing Hospital
07.2015 - 02.2021
Medical Assisting - Medical Assistance
Springfield Technical Community College
Medical Billing And Coding - Medical Informatics
Connecticut State Community College