Colleen Salone
Plano,TX
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
17
17
years of professional experience
Work History
Dealer Services Supervisor
Southwest Dispatch Center
07.2011 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Scheduler - Team Leader
Solis Women's Health
08.2007 - 05.2011
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Administrative Assistant
Superior Search And Staffing
04.2006 - 08.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
No Degree - Liberal Arts And General Studies
Skills
- Performance Feedback
- Handling Complaints
- Supervision
- Special Assignments
- Enforce Policies
- Information Updates
- Microsoft Office
- Assisting Dispatch
- Customer Service Management
- Customer Loyalty
- Employee Performance Reviews
Affiliations
North Texas Alarm Association, Secretary 2021 - Present
Timeline
Dealer Services Supervisor - Southwest Dispatch Center
07.2011 - Current
Scheduler - Team Leader - Solis Women's Health
08.2007 - 05.2011
Administrative Assistant - Superior Search And Staffing
04.2006 - 08.2007
Collin County Community College - No Degree, Liberal Arts And General Studies
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