Colleen Santiago
Tampa,FL
Summary
Dedicated hospital social worker with experience providing comprehensive discharge planning and care coordination in a fast-paced acute care environment. Skilled in assessing patient needs and coordinating safe, timely transitions to various levels of care.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Social Service Specialist II
BayCare
Tampa, FL
02.2024 - Current
- Coordinated communication between patients and healthcare providers to ensure clarity in care plans.
- Assist patients and their families with discharge planning and transitions.
- Completed assessments and referrals.
- Assisted patients with appointment scheduling and health record management to streamline healthcare access.
- Addressed patient inquiries and concerns to enhance overall patient satisfaction and support.
Adoption Supervisor
Camelot Community Care Inc.
Tallahassee, Florida
12.2023 - 02.2024
- Facilitated permanent placements by guiding children and prospective adoptive families through the complete adoption and transition process.
- Monitored compliance with state regulations and internal standards consistently.
- Conducted performance evaluations to support employee development and accountability.
- Trained new employees on policies and procedures to maintain service quality.
Dependency Case Manager Supervisor
Camelot Community Care
Tallahassee, Florida
03.2023 - 12.2023
- Developed individualized service plans tailored to client-specific requirements.
- Assessed client needs for comprehensive case management services.
- Collaborated with local agencies to coordinate support resources for families.
Education
Master of Arts - Social Work
University of Central Florida
Orlando, FL 09.2020 - 05.2023
Bachelor of Science - Sociology
University of South Florida
Tampa, FL 08.2016 - 05.2018
Skills
- Discharge planning
- Case assessment
- Individualized service planning
- Resource coordination
- Patient advocacy
- Patient communication
- Team collaboration
- Critical thinking
- Problem solving
Certification
- Registered Clinical Social Work Intern, actively pursuing LCSW
Timeline
Social Service Specialist II
BayCare
02.2024 - Current
Adoption Supervisor
Camelot Community Care Inc.
12.2023 - 02.2024
Dependency Case Manager Supervisor
Camelot Community Care
03.2023 - 12.2023
Master of Arts - Social Work
University of Central Florida
09.2020 - 05.2023
Bachelor of Science - Sociology
University of South Florida
08.2016 - 05.2018