Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Enjola Watkins

Woodland,MS

Summary

Dynamic professional with a proven track record at MSDH, enhancing customer satisfaction and client retention through exceptional communication and problem-solving skills. Spearheaded community health initiatives, achieving significant improvements in service quality and productivity. Expert in data entry and verbal communication, adept at fostering relationships and coordinating with external organizations to meet performance goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Social Service Specialist II

MSDH
05.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Collaborated with external organizations to coordinate health and social services.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
  • Targeted specific community groups with wellness and disease management information.
  • Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
  • Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
  • Explained required eligibility applications to patients and helped complete applications for services.

Director of Member Services

Kingdom Vison Church
09.2021 - 05.2023
  • Maintained customer records by updating account information.
  • Prepared monthly, daily and weekly statistical reports.
  • Answered over [Number] calls per day relating to customer and member products and services.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Substitute Teacher, K-12

Kelly Educational Staffing
08.2021 - 05.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.

Education

Bachelor of Science - Business Management

Penn Foster College
Scottsdale, AZ
08.2023

High School Diploma -

Houston High School
Houston, MS
05.2005

Skills

  • Verbal and Written Communication
  • Enrichment Programs
  • Research and Analysis
  • Emergency Calls
  • Cost Control
  • Member Databases
  • Data Entry
  • Problem Analysis
  • Training Classes
  • Outstanding Time Management Skills
  • Management Abilities
  • Company Standards
  • Write Reports
  • Team Support
  • Performance Goals
  • Team Goals
  • Complaint Handling
  • Customer Satisfaction
  • Status Updates
  • Workflow Processes
  • Call Control
  • Group Dynamics
  • Instructional Strategies

Accomplishments

Awarded Community Health worker Certificate completed 160 hours of Core Competency Training on September 3rd 2024

Awarded Certificate T2 Lifestyle Coach Training May 30th 2024

Awarded Certificate Community Health Covid 19 training June 11, 2024


Certification

  • Healthy Heart Ambassador Certification
  • CPR/AED Certification
  • CDSMP Certified
  • CHW Certified
  • Covid 19 trained/ certified

Timeline

Social Service Specialist II

MSDH
05.2024 - Current

Director of Member Services

Kingdom Vison Church
09.2021 - 05.2023

Substitute Teacher, K-12

Kelly Educational Staffing
08.2021 - 05.2022

Bachelor of Science - Business Management

Penn Foster College

High School Diploma -

Houston High School

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Enjola Watkins