Anthony Anderson
Woodland,MS
Summary
Dynamic Sales Representative with a proven track record at Mondelez International, excelling in customer relationship building and sales expertise. Achieved consistent sales targets through exceptional interpersonal communication and product knowledge. Recognized for cultivating strong client relationships, contributing to significant territory growth. Skilled in process improvement and personnel training, demonstrating a commitment to excellence and team success.
Overview
25
25
years of professional experience
Work History
Sales Representative
Mondelez International
04.1999 - 09.2024
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Informed customers of promotions to increase sales productivity and volume.
- Participated in ongoing product training sessions, ensuring comprehensive understanding of offerings to better assist customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recognized as top performer within sales team due to consistent achievements in meeting or exceeding targets month over month.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Maintained customer accounts and relationships.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Verified delivery schedules and processes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Houston High School
Houston, MS05-1987
Skills
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Complex Problem-solving
- Sales development
- Product and service sales
- Relationship selling
- Objection handling
- Process improvement
- Customer needs assessment
- Territory growth
- Territory management
- Personnel training
Timeline
Sales Representative
Mondelez International
04.1999 - 09.2024
High School Diploma -
Houston High School
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