Summary
Work History
Overview
Education
Skills
Timeline
Generic

Denise Johnson

Oklahoma City,OK

Summary

Caring and skilled Social Service Specialist passionate about positively impacting families lives and helping participants by providing expert support through verbal or in-person communication. I have an approachable disposition, well-organized, and appreciate new challenges.

Work History

Social Service Specialist II

2409 N. Kelly Ave
Oklahoma City, OK
03.2016 - Current
  • My duties as a Social Service Specialist II, is to process applications to determine eligibility for individuals or families that are requesting specific benefits
  • My number one obligation is being a TANF worker, which includes providing medical coverage for single parents with children under the age of 18 years old
  • As a TANF worker, I assist clients with employability plans (coaching & mentoring), or ways to help them further their education
  • Since TANF is an all-inclusive program, I also process client’s food and childcare applications if the eligibility requirements are met
  • I provide resources to ensure clients are able to fulfill the contractual program agreement
  • If there are any barriers that will hinder the client’s success in the job search program or in college; I provide assistance such as a bus passes for transportation, business casual clothing for job interviews, and child care services just to name a few.

Auto and Homeowners Insurance Agent

The Hartford Insurance Company
Oklahoma City, OK
10.2005 - 12.2012
  • Attended meetings, seminars and programs to learn about the new products and services
  • Learned new skills, and received technical assistance in developing new accounts
  • Calculated premiums and established payment method
  • Called on policyholders to deliver and explain the policy, to analyze insurance program and suggest additions and changes, and to change beneficiaries
  • Conferred with clients to obtain and provide information when claims were made on a policy
  • Contacted underwriting and submitted forms to obtain binder coverage.

Customer Service Operator

Remedy Staffing, 4920
Oklahoma City, OK
06.2004 - 10.2005
  • I was temporarily working for The Hartford during the yearly semester breaks
  • Built customer files and transferred incoming calls to insurance agents.

Secretary/Receptionist

YMCA
Oklahoma City, OK
08.2002 - 08.2003
  • At the front desk I greeted members, provided facility tours, accepted membership dues, and made ID cards for new customers.

Overview

16
16
years of professional experience

Education

Bachelor’s Degree - Psychology

University of Central Oklahoma
12.2015

Associates Degree - Diversified Studies

Oklahoma City Community College
Oklahoma City, OK
12.2013

Skills

  • Case Management
  • Verbal and Written Communication
  • Collaboration and Teamwork
  • Customer Service
  • Eligibility Requirements
  • Application Processes
  • Workflow Management
  • Client Assistance Referrals

Timeline

Social Service Specialist II

2409 N. Kelly Ave
03.2016 - Current

Auto and Homeowners Insurance Agent

The Hartford Insurance Company
10.2005 - 12.2012

Customer Service Operator

Remedy Staffing, 4920
06.2004 - 10.2005

Secretary/Receptionist

YMCA
08.2002 - 08.2003

Bachelor’s Degree - Psychology

University of Central Oklahoma

Associates Degree - Diversified Studies

Oklahoma City Community College
Denise Johnson