Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Tina Bradley

Albany,Ga

Summary

Reliable professional offering several years of experience in related roles. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

10
10
years of professional experience

Work History

Social Service Specialist II

Sumter DFCS
01.2022 - Current
  • Initiate face-to-face reports of child maltreatment, identify safety concerns, partner with family and children to identify an Action Plan, Family Plans for a family-level outcome.
  • Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
  • Coached clients on developing life skills such as communication, problem solving, anger management.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.

CAP II Associate (fill in Team Lead)

Walmart
08.2019 - 01.2022
  • Preparing and resetting loading area for sorting general merchandise trailer
  • Assisting with stocking sales floor, assigned labels and placing overstock merchandise
  • Contribute to hazard free, safe, clean work environment including assessing with safety sweep logs and ensuring display fixtures are correct
  • Providing superb customer services for shoppers.

Package Handler

Coats & Clark
04.2018 - 09.2019
  • Kept storage areas organized, clean and secure to fully protect company assets
  • Prepared pallets of boxes for easy transportation between customer and storage locations
  • Labeled packages according to instructions provided on work orders.

Captioning Assistant

Hamilton Relay
08.2018 - 08.2019
  • Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
  • Converted audio content manually into text captions for individuals with hearing loss.
  • Participated in training courses to enhance technical skills.
  • Worked quickly and accurately to meet productivity goals.

Customer Service Representative

Teleperformance
Albany, GA
06.2014 - 05.2017
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

B.S. Criminal Justice -

Albany State University
Albany, Ga
05.2017

A.S. Criminology -

South Georgia Technical College
Americus, Ga
12.2010

Skills

  • Call Management
  • Inventory Management
  • Warehouse Safety
  • Order Processing
  • Case Management
  • Case Plans and solution outcomes
  • Package preparation
  • Freight Handling
  • Worker Training

Leadership Experience

I have success rate of 100% for monthly pacing of case management for required curriculum of case plans. I was able to maintain fill in for leadership to guide the team to success for unloading the dock and moving freight in a successful time period. I have stepped up to take leadership in making sure new hires are able to shadow and train under the expertise and knowledge that I have gained.

Communication Skills

My work experiences in which consist of mostly social communication which has allowed me to gain excellence in years of communication skills. I have several years of public speaking and leadership from club activities such as 4-h -DPA to public speaking courses in college. I have always stepped to take leadership roles and show my ability to get the task completed. I am also a active listener and can perform with team members and alone.

Timeline

Social Service Specialist II

Sumter DFCS
01.2022 - Current

CAP II Associate (fill in Team Lead)

Walmart
08.2019 - 01.2022

Captioning Assistant

Hamilton Relay
08.2018 - 08.2019

Package Handler

Coats & Clark
04.2018 - 09.2019

Customer Service Representative

Teleperformance
06.2014 - 05.2017

B.S. Criminal Justice -

Albany State University

A.S. Criminology -

South Georgia Technical College

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Tina Bradley