Colleen Saxby
Liverpool
Summary
Empathetic and strategic leader with over 15 years of expertise in leadership development, volunteer management, staff supervision, and organizational operations. Proven track record in building cohesive teams, spearheading impactful training initiatives, and implementing systems that enhance employee and volunteer experiences. Dedicated to cultivating collaborative cultures, nurturing future leaders, and driving significant organizational success through innovative and thoughtful leadership approaches. Recognized for a commitment to excellence that inspires teams to achieve their fullest potential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Membership
Girl Scouts of NYPENN Pathways Inc
Syracuse, NY
04.2023 - Current
- Supervise a team of nine full-time Membership Managers
- Responsible for the overall troop and volunteer experience through staff support.
- Responsible for growth of Girl Scouts in assigned geographic territory.
- Led strategic initiatives enhancing program delivery and participant engagement across multiple regions.
- Developed comprehensive training programs for staff, improving service quality and operational efficiency.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Lead all staff and volunteer interactions through an empathetic lens to support beneficial results for all involved.
- Determine the day-to-day case management for the team
- Serves as project manager for departmental projects.
- Implement and manage standard operating procedures and policies for cross-departmental teams.
Senior Volunteer Services Manager
Girl Scouts of NYPENN Pathways
Cicero, NY
08.2017 - 04.2023
- Developed curriculum for all volunteer roles
- Facilitated a variety of workshops and trainings for both volunteers and staff
- Assisted with the onboarding of new staff members
- Developed significant leadership training events for volunteers
- Facilitated large-scale staff training for all of Girl Scouts of USA
- Designed a recognition program for volunteers
- Implemented a variety of new learning platforms for staff and volunteers
- American Red Cross Certified Instructor
- Developed and implemented training materials for new volunteers, enhancing onboarding experience.
- Advocated for inclusive practices within the organization, ensuring diverse representation among volunteers and participants.
- Facilitated successful team-building activities to promote camaraderie and motivate volunteers towards achieving organizational goals.
Regional Support Manager/Community Development Manager
Girl Scouts of NYPENN Pathways
Cicero, NY
10.2010 - 08.2017
- Recruited, oriented, trained, supervised and supported volunteers
- Developed and implemented various training opportunities
- Established new troops within assigned service areas
- Educated staff and volunteers on the Volunteer Toolkit
- Designed an improved volunteer recognition program
- Delivered Girl Scout programming to school-aged girls
Substitute Teacher
Jamesville DeWitt CSD
Jamesville, NY
03.2009 - 10.2010
- Worked with a behavioral needs student in a 1:1 ratio
- Assisted classroom teachers with preoperational needs
- Substitute teacher for grades K-6
Education
Master's of Art - Curriculum and Instruction
University of Phoenix
Phoenix, Arizona, US06-2009
Bachelor of Science - Education
SUNY Oswego
Oswego, New York, US12-2006
Skills
- Mentoring
- Program Development
- Leadership
- Teaching
- Management
- Presentation Skills
- Instructional Design
- Training & Development
- Classroom Management
- Communication skills
- Process Improvement
- Employee Orientation
- Curriculum Development
- Event Planning
- Brand awareness
- CRM software proficiency
Certification
- Youth Mental Health First Aid Trainer August 2022 to Present
- American Red Cross Certified Instructor
Timeline
Director of Membership
Girl Scouts of NYPENN Pathways Inc
04.2023 - Current
Senior Volunteer Services Manager
Girl Scouts of NYPENN Pathways
08.2017 - 04.2023
Regional Support Manager/Community Development Manager
Girl Scouts of NYPENN Pathways
10.2010 - 08.2017
Substitute Teacher
Jamesville DeWitt CSD
03.2009 - 10.2010
Bachelor of Science - Education
SUNY Oswego
Master's of Art - Curriculum and Instruction
University of Phoenix