Macy Banks
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Director of Membership
YMCA Of Metropolitan Fort Worth
11.2023 - Current
- Enhanced member engagement by promptly addressing inquiries and providing personalized assistance.
- Improved membership retention rates through consistent follow-ups and tailored communication strategies.
- Collaborated with team members to plan and execute successful events for both existing and prospective members.
- Established strong relationships with members, fostering sense of community and loyalty within the organization.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Championed initiatives aimed at fostering greater inclusivity and diversity within the member community, thereby reinforcing the organization''s core values.
- Increased membership acquisition by developing strategic marketing campaigns and targeted outreach efforts.
- Implemented data-driven decision-making for improved member retention and overall satisfaction.
Patient Care Technician
University Of Alabama At Birmingham Hospital
03.2021 - 11.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Undergraduate Researcher
University Of Alabama At Birmingham
01.2020 - 10.2022
- Participated in regular meetings to discuss aspects of research and experiments.
- Developed top-level skills in collaboration, interpersonal communication and writing through hands-on work and training.
- Conducted laboratory experiments on Alzheimer's disease and muscle physiology using RT-PCR, PCR, RNA/DNA/protein extractions after thorough planning and research.
- Assessed data using scientific methods while following important specifications.
- Conducted research for proposals and assessed potential impact on constituents.
- Participated in lab meetings and project presentations.
- Collaborated with researchers and scientists to design and execute experiments.
- Provided support and guidance to junior lab staff.
- Cooperated with others in team-based environment to identify points from data analysis.
Teaching Assistant, General Chemistry 2
The University Of Alabama At Birmingham
08.2020 - 01.2022
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor of Science - Chemistry
The University of Alabama At Birmingham
Birmingham05.2024
Skills
- Data Processing
- Research Capabilities
- Professional Development
- Team Support
- Coaching and Mentoring Initiatives
- Customer service expertise
- Member retention strategies
- Membership Processing
- Teamwork and Collaboration
- Employee Coaching
- Spanish Fluency
- Account Reconciliation
Affiliations
- UAB Green Initiative Club, Member, 01/2019 - 05/2021
- UAB Genetics Society, Member, 01/2019 - 05/2021
- Undergraduate Student Government Association, Health & Wellness Coordinator, 01/2020 - 05/2021
- UAB Honors Ambassador, 01/2020 - 05/2021
Trainings, Workshops, Conferences And Seminars
- Alzheimer's Association International Conference (AAIC), Online, 2020
- Cologne Ageing Summer School – Ageing and Ageing Associated Diseases, Online, 2020
- UAB Undergraduate Research Spring Expo, 2020
- NEURAL Conference – University of Alabama at Birmingham, 2021
- UAB Undergraduate Research Summer Expo, 2021
Honors And Awards
- UAB Blazer Presidential Scholarship, 08/2019 - 05/2023
- International Baccalaureate Diploma Holder Scholarship, 08/2019 - 05/2023
- UAB Presidential Honors, 08/2019 - 05/2020
- Best Undergraduate Poster Presentation at the UAB NEURAL Conference, 01/2021
Grants And Awards
- UAB Honors Neuroscience Summer Research Academy 2020, Investigating the role of muscle-secreted factors in CNS aging, 06/2020 - 08/2020, Suspended due to COVID-19
- UAB Honors Neuroscience Summer Research Academy 2021, Activation of muscle proteostasis as an exercise mimetic with CNS benefits in healthy aging and AD, 06/2021 - 08/2021
Publications
Invited Reviews, Ian Matthews; Allison Birnbaum; Anastasia Gromova; Kristen Coutinho; Megan McGraw; Dalton C Patterson; Macy T Banks; Amber Nobles; Nhat Nguyen; Albert R La Spada; Helen C Miranda; Constanza J Cortes, Skeletal Muscle Proteostasis Promotes Central Nervous System Rejuvenation and Reduced Neuroinflammation during Aging and Neurodegenerative Disease, Cell Reports, 2023
Poster Presentations, Macy Banks, Lauren Smith, Trinity Lebkuecher, Sodium Chloride's Effect on the Detection Rate of Polystyrene Microplastics, 2020
Poster Presentations, Macy Banks, Dr. Constanza Cortes, Activation of muscle proteostasis as an exercise mimetic with CNS benefits in healthy aging and AD, 2021
Languages
Spanish
Full Professional
Timeline
Director of Membership
YMCA Of Metropolitan Fort Worth
11.2023 - Current
Patient Care Technician
University Of Alabama At Birmingham Hospital
03.2021 - 11.2021
Teaching Assistant, General Chemistry 2
The University Of Alabama At Birmingham
08.2020 - 01.2022
Undergraduate Researcher
University Of Alabama At Birmingham
01.2020 - 10.2022
Bachelor of Science - Chemistry
The University of Alabama At Birmingham
Similar Profiles
April RamirezApril Ramirez
Accounting Manager (Interim) at YMCA of Metropolitan Fort WorthAccounting Manager (Interim) at YMCA of Metropolitan Fort Worth
Brian CourtneyBrian Courtney
Operations Associate at OMP Fort WorthOperations Associate at OMP Fort Worth
Zaria ColbertZaria Colbert
Advanced Learning Academy Site Director at YMCA Of Greater San AntonioAdvanced Learning Academy Site Director at YMCA Of Greater San Antonio