Colleen Sexton
Tacoma,WA
Summary
Dynamic and engaging people oriented professional with extensive experience in high-volume service environments, including Buffalo Wild Wings. Proven ability to deliver exceptional customer service and maintain cleanliness while managing inventory. Strong multitasker and team player, skilled in responsible alcohol service and handling difficult customers, fostering loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Bartender
Buffalo Wild Wings
2024.06 - Current
- Prepared and served a variety of beverages to enhance customer experience.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista, Assistant Manager, Trainer
Bigfoot Java
2022.06 - 2024.08
- Prepared high-quality beverages in fast-paced environment, ensuring consistent taste and presentation.
- Operated espresso machines and grinders, adhering to safety and quality standards.
- Provided exceptional customer service, resolving inquiries and enhancing guest experience.
- Maintained cleanliness and organization of workstations, contributing to efficient workflow.
- Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Cocktail Waitress
Ruca
2023.02 - 2023.04
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Served beverages efficiently, adhering to established protocols and maintaining quality standards.
- Assisted in managing inventory, tracking stock levels of drinks and supplies effectively.
- Collaborated with team members to enhance workflow during peak hours, optimizing service speed.
- Engaged with customers to build rapport, fostering repeat business through positive interactions.
- Supported training of new staff on menu offerings and service techniques, promoting team development.
- Greeted new customers, discussed specials, and took drink orders.
Hostess, Expo
Stanley and Seaforts
2022.06 - 2022.10
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Assisted in maintaining cleanliness and organization of dining areas.
- Communicated effectively with kitchen and serving staff for smooth operations.
- Collaborated with team members to streamline service flow during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Science - Associate of Arts
Central Arizona College
Coolidge, AZ2004-05
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Engaging personality
Cleanliness and hygiene
Responsible alcohol service
Payment processing
Handling difficult customers
Service-oriented mindset
Languages
Spanish
Limited Working
Timeline
Bartender
Buffalo Wild Wings
2024.06 - Current
Cocktail Waitress
Ruca
2023.02 - 2023.04
Barista, Assistant Manager, Trainer
Bigfoot Java
2022.06 - 2024.08
Hostess, Expo
Stanley and Seaforts
2022.06 - 2022.10
Associate of Science - Associate of Arts
Central Arizona College