Colleen Sheppard
Dunellen,NJ
Summary
A proven track record, excelling in customer relations and small business operations. Cultivated strong client relationships, driving repeat business and referrals. Skilled in financial management and team leadership, achieving significant growth through strategic planning and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Owner - Pet Salon
Furology
01.2017 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Dog Groomer
PetSmart
09.2008 - 01.2017
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Educated visitors and staff on proper animal care and handling.
Education
Script To Screen Program
Brookdale Community College
Lincroft, NJAssociate of Arts - Business Management
Brookdale Community College
Lincroft, NJ01-2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Final Draft
- Google Docs
- Microsoft Word
- Social Media
Timeline
Owner - Pet Salon
Furology
01.2017 - 02.2024
Dog Groomer
PetSmart
09.2008 - 01.2017
Script To Screen Program
Brookdale Community College
Associate of Arts - Business Management
Brookdale Community College
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