Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Hi, I’m
Madison Mckinley
Pensacola,FL
Summary
Overview
13
years of professional experience
Work History
Self-Employed
Salon Suite Owner - Bloom Luxury Salon Studios
01.2024 - Current
Job overview
- Increased client base by developing and implementing effective business development strategies.
- Improved customer satisfaction by providing timely and accurate information on products and services via phone and internet correspondence.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Managed company social media pages and increased social media presence, monitoring user engagement.
Guys Cuts
Barbershop Manager
05.2021 - 01.2024
Job overview
- Collaborated with management to develop strategies for increasing revenue through marketing, social media presence, and effective collection techniques.
- Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met and wait times were minimal for scheduled and walk-in clients.
- Managed inventory levels, reducing stockouts and excess inventory costs.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy via in person, phone, and internet communication.
Elements Salon And Dillard's
Senior Stylist
01.2015 - 07.2016
Job overview
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Assisted management with day-to-day accounting and bookkeeping operations.
Richey's East Discount Liquor
Sales and Promotions
01.2011 - 12.2013
Job overview
- Developed and maintained knowledge of current sales and promotions.
- Set up advertising displays and arranged merchandise to highlight sales and promotions.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Provided outstanding customer service.
Education
George Stone Area Vocational - Technical CenterPensacola, FL
from Cosmetology
09.2014
University Overview
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Relationship Building
- Social Media Management
- Creative solutions
- Adaptability
Timeline
Salon Suite Owner - Bloom Luxury Salon Studios
Self-Employed
01.2024 - Current
Barbershop Manager
Guys Cuts
05.2021 - 01.2024
Senior Stylist
Elements Salon And Dillard's
01.2015 - 07.2016
Sales and Promotions
Richey's East Discount Liquor
01.2011 - 12.2013
George Stone Area Vocational - Technical Center
from Cosmetology