Colleen Sidi
Erlanger,KY
Summary
Proven leader with a track record of enhancing operational efficiency at DHL through innovative process improvements and team collaboration. Excelled in staff development and operational excellence, significantly boosting performance and customer satisfaction. Skilled in management and customer relationship development, achieving high conversion rates and quality standards.
Overview
15
15
years of professional experience
Work History
Operational Team Lead
DHL
2017.11 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Fostered a collaborative work environment by promoting open communication and teamwork among team members.
- Managed daily operations with a focus on safety, quality control, and compliance with industry standards.
- Collaborated effectively across departments to drive company-wide initiatives focused on enhancing overall performance.
- Established clear performance expectations for team members, holding them accountable for meeting objectives while offering support as needed.
Lead Generator
CDK Global
2016.08 - 2017.05
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Assistant Manager
Cricket Wireless
2009.05 - 2016.08
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Arts - Integrated Studies
Northern Kentucky University
Highland Heights, KY12.2018
Skills
- Training and mentoring
- Operational Excellence
- Innovation and Creativity
- Staff Development
- Warehouse Operations
- Management
- Customer relationship development
Timeline
Operational Team Lead
DHL
2017.11 - Current
Lead Generator
CDK Global
2016.08 - 2017.05
Assistant Manager
Cricket Wireless
2009.05 - 2016.08
Bachelor of Arts - Integrated Studies
Northern Kentucky University
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