Maria Velazquez

Houston

Summary

Dynamic Operational Team Lead at Party City with a proven track record in inventory management and team delegation. Enhanced efficiency and customer satisfaction through effective workflow supervision and training. Recognized for maintaining accurate stock levels while addressing customer concerns with tailored solutions, driving operational success and team performance.

Overview

years of professional experience

Work History

Operational Team Lead

Party City

Houston

07.2012 - 03.2025

Maintained accurate inventory records to track stock levels and minimize costs.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Monitored and improved efficiency of processes, team performance, and customer service.
Addressed customer concerns with suitable solutions.
Delegated work to staff, setting priorities and goals.

Front End Manager

Garden Ridge Company

Webster

05.2007 - 01.2012

Trained and managed a team of 5 front-end developers.
Resolved customer inquiries and complaints requiring management-level escalation.
Managed opening and closing procedures by reconciling sales records and cash transactions with software data.

Skills

Inventory management
Workflow supervision
Time management

Customer service
Team delegation
Training and mentoring

Languages

Spanish

Limited