Colleen S. Krum
Honolulu
Summary
Versatile operations, education, and customer experience professional with a background in retail management, early childhood education, hospitality, and cooperative business operations. Known for building positive customer relationships, supporting team collaboration, and maintaining calm, solution-focused communication in fast-paced or high-stress environments. Experienced in managing daily operations, coordinating teams, facilitating communication between staff and leadership, and supporting diverse communities in multicultural settings. Brings a thoughtful, service-oriented approach and values workplaces grounded in respectful communication, purposeful work, and collaboration. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Co-op Operations & Member Services Associate
Kokua Market
Honolulu
01.2020 - 10.2020
- Supported daily operations across multiple departments within a community-owned cooperative market during the early stages of the COVID-19 pandemic.
- Ensured calm, compassionate communication with customers navigating rapidly changing pandemic conditions, fostering trust and support.
- Operated point-of-sale systems while building strong relationships with customers and cooperative members.
- Provided cross-department support to ensure smooth store operations during staffing and operational disruptions.
- Facilitated weekly meetings for non-board staff to gather feedback and ideas, enhancing team collaboration and engagement.
- Presented staff insights to Board of Directors, informing operational improvements and promoting stronger staff retention.
Operations Manager
ULTA Beauty
Oklahoma City
02.2016 - 12.2017
- Contributed to opening new retail location, managing pre-launch preparation and daily operations.
- Recruited, interviewed, and onboarded employees to build operational teams for a newly launched store.
- Co-managed 25+ employees across departments, ensuring effective collaboration and performance.
- Served as keyholder responsible for opening and closing the store and reconciling multiple registers per shift.
- Oversaw visual merchandising, implementing planogram-based displays to enhance store presentation.
- Coordinated overnight receiving operations and floor placement with teams of 15+ staff members.
Head of Early Years & IB Curriculum Coordinator
Eden's Garden International Preschool
Istanbul
03.2015 - 01.2016
- Led early childhood program development and classroom oversight within an International Baccalaureate (IB) Primary Years Program environment.
- Designed and implemented curriculum frameworks across four age groups.
- Facilitated collaboration meetings with teachers to refine and align educational approaches with IB standards.
- Observed and supported teachers across multiple classrooms to ensure alignment with IB Primary Years Program standards.
- Delivered daily instruction and developmental support to enhance learning outcomes for students ages 2-6.
- Communicated with parents through conferences and progress updates to support student development.
- Cultivated a multicultural learning environment that promoted respect, creativity, and collaboration among students.
Sales Specialist
Victoria's Secret
New York
12.2013 - 01.2015
- Facilitated customer-focused sales support across multiple store floors, improving overall sales engagement.
- Collaborated on daily sales planning and implementation of team goals to drive sales performance.
- Supported associates during high-traffic periods and helped resolve complex customer situations.
- Streamlined operations in high-volume flagship retail environment to enhance customer experience.
- Provided feedback to leadership regarding floor operations and training opportunities.
Assistant Manager of Guest Relations
Naya Retreat
Büyükada
09.2012 - 08.2013
- Managed guest experiences and logistics for an international wellness retreat located on a car-free island.
- Coordinated guest travel logistics, ensuring seamless airport transfers, ferries, and local transportation for a smooth guest experience.
- Acted as a primary liaison between guests, vendors, and event coordinators.
- Organized retreat activities including chef-led dinners and daily meditation sessions.
- Designed themed spaces and coordinated décor, creating inviting environments that enriched the overall retreat experience.
- Maintained marketing communications and supported event planning to enhance guest engagement and retreat visibility.
Assistant Manager
The Farm Bakery, Café and Gifts
Aptos
08.2007 - 01.2009
- Oversaw daily operations of café, bakery, and boutique retail space, ensuring seamless customer experience.
- Supervised team of 12 employees in food service and retail, fostering a collaborative work environment.
- Implemented operational improvements that strengthened customer service and sales performance.
- Coordinated specialty orders and managed vendor relationships to enhance product offerings.
- Managed visual merchandising and inventory displays throughout the store.
- Supported hiring, training, and employee performance development.
Sales Associate / Keyholder
I Elle Clothing Boutique
St. Helena
01.2005 - 01.2007
- Delivered personalized sales service, enhancing customer experience in boutique retail environment.
- Assisted customers with fittings, special orders, and product recommendations.
- Organized merchandise and curated window displays to attract customers and enhance store presentation.
- Performed keyholder responsibilities including opening/closing procedures and cash reconciliation.
- Oversaw store operations independently, ensuring seamless coordination with remote store owners.
Education
Bachelor of Arts - Political Science, Public Policy
University of California, Berkeley
Berkeley, CA03-2012
High School Diploma -
Saint Helena High School
Saint Helena, California06-2007
Skills
- Customer Service & Client Relations
- Operations & Workflow Coordination
- Cash Handling & Register Reconciliation
- Retail Sales & Visual Merchandising
- Logistics Coordination & Event Planning
- Team Collaboration & Staff Support
- Adaptability in Fast-Changing Environments
- Time Management & Independent Work
- Conflict Resolution & De-Escalation
- Meeting Facilitation & Communication with Leadership
- Cross-Cultural Communication
- Curriculum Development & Instruction
Certification
- CPR / First Aid (renewal pending)
- TB Clearance - Current
Volunteer Experience
Claremont Middle School - Oakland Unified School District, Youth Mentor, Served as a one-on-one mentor supporting students experiencing significant personal and family challenges., Assisted youth with social development, academic encouragement, and emotional support.
References
Available upon request.
Transportation
Ride services (Uber, Lyft, Handi-Van) with backup transportation plans available.
Work Preferences
- Part-time positions
- Morning or afternoon hours
- Quiet or collaborative indoor work environments
Timeline
Co-op Operations & Member Services Associate
Kokua Market
01.2020 - 10.2020
Operations Manager
ULTA Beauty
02.2016 - 12.2017
Head of Early Years & IB Curriculum Coordinator
Eden's Garden International Preschool
03.2015 - 01.2016
Sales Specialist
Victoria's Secret
12.2013 - 01.2015
Assistant Manager of Guest Relations
Naya Retreat
09.2012 - 08.2013
Assistant Manager
The Farm Bakery, Café and Gifts
08.2007 - 01.2009
Sales Associate / Keyholder
I Elle Clothing Boutique
01.2005 - 01.2007
Bachelor of Arts - Political Science, Public Policy
University of California, Berkeley
High School Diploma -
Saint Helena High School