Colleen Smith
Louisville,KY
Summary
Dynamic Meter Reading Associate II at Louisville Gas and Electric Company, recognized for exceptional customer service and innovative problem-solving. Demonstrated ability to improve operational efficiency and enhance customer satisfaction. Adaptable under pressure, leveraging strong communication and leadership skills to drive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Meter Reading Associate II
Louisville Gas and Electric Company/PPL
Louisville, KY
11.2001 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
Education
Some College (No Degree) - General Studies
College of DuPage
Glen Ellyn, ILSome College (No Degree) - General Studies
Indiana University Southeast
New Albany, INSkills
- Data entry
- Inventory management
- Database maintenance
- Customer service
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Task prioritization
- Process improvement
- Conflict resolution
- Interpersonal skills
- MS office
- Troubleshooting
- Relationship building
- Leadership
- Organizational skills
- Decision-making
- Multitasking Abilities
- Problem resolution
- Calm under pressure
- Organization
- Planning
- Recordkeeping
- Microsoft office
- Critical thinking
- Flexible and adaptable
Certification
- Cannabis Healthcare and Medicine Certificate issued on 1/5/2025 from Bellermine University.
References
References available upon request.
Timeline
Meter Reading Associate II
Louisville Gas and Electric Company/PPL
11.2001 - Current
Some College (No Degree) - General Studies
College of DuPage
Some College (No Degree) - General Studies
Indiana University Southeast
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