Nancy Crum
Albrightsville,PA
Summary
Dynamic Meter Reading Supervisor at Jersey Central Power & Light with a proven track record in customer service and employee training. Expert in project management and safety compliance, fostering a motivated team environment that enhanced productivity. Successfully resolved customer complaints, ensuring satisfaction while maintaining accurate performance records.
Overview
30
30
years of professional experience
Work History
Meter Reading Supervisor
Jersey Central Power & Light
Phillipsburg, NJ
02.2016 - 03.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies and procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Set specific goals for projects to measure progress and evaluate end results.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Supervised multiple offices
Meter Reader - Back up Chief
Jersey Central Power & Light
Phillipsburg, NJ
07.2013 - 02.2016
- Notify supervisors immediately if any suspicious activity is observed while performing meter reading duties.
- Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
- Adhere to safety regulations while operating vehicles assigned to transport personnel and supplies.
- Record readings from meters accurately in the appropriate database system.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
- Participated in departmental safety meetings and attended awareness training offered to employees.
Meter Reader
Jersey Central Power & Light
Albrightsville, PA
08.2005 - 10.2013
- Responsible for accurate reads
- Gain access to meters that have access issues
- Work in a timely manner, safely and efficiently
- Worked storm as a public protector when needed
- Report damaged meters.
- Report if suspected thief of service
Electrician
GMA/Muller Martini
Allenton, PA
06.1995 - 08.2005
- Responsible for making cables and wiring machine
- Using templets, hung electric equipment in panels
- Programed the computer
- Start up of equipment and ensure properly running
Education
GED -
Sussex County Vo-Tech
Sussex County NJSkills
- Customer service
- Employee training
- Project management
- Inventory management
- Data entry
- Safety compliance
- Storm Duty - Dispatching
- OMS/Flex
References
References available upon request.
Timeline
Meter Reading Supervisor
Jersey Central Power & Light
02.2016 - 03.2025
Meter Reader - Back up Chief
Jersey Central Power & Light
07.2013 - 02.2016
Meter Reader
Jersey Central Power & Light
08.2005 - 10.2013
Electrician
GMA/Muller Martini
06.1995 - 08.2005
GED -
Sussex County Vo-Tech
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