Colleen Suarez
Bisbee,AZ
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Hardworking employee enthusiastic about learning DDD field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Valley Vista Assisted Living LLC
06.2012 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
- Learned and remained updated on statutory requirements and regulations.
Support Coordination Area Program Manager
Division Of Developmental Disabilities
03.2019 - 08.2022
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Mentored and supported 5 Division of Developmental Disabilities Supervisors to create strong workplace culture.
- Trained 5 Support Coordination teams in Policy and Procedure to accomplish person centered planning.
- Identified system needs and designed processes to support business requirements.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Verified AHCCCS approved guidelines through audit inspections and independent checks.
Support Coordinator Supervisor
Division Of Developmental Disabilities
01.2012 - 03.2019
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Scheduled appointments and meetings for director and 8-member team.
- Coached employees through day-to-day work and complex problems.
- Tracked and documented metrics, and evaluated trends.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented training programs to maximize team performance.
- Worked with other departmental staff to answer questions and resolve problems.
Support Coordinator
Division Of Developmental Disabilities
06.1999 - 01.2012
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Supervisor.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collaborated with internal and external departments to achieve person centered service plans.
Education
Benson High School
Benson, AZSkills
- Operations Oversight
- Finance Management
- Hiring Procedure
- Client Needs Assessment
- Training and Development
- Relationship Management
- Documentation
- Staffing
Affiliations
Member of the Board of Directors for the Alcoholism Counsel of Cochise County.
Languages
Spanish
Professional Working
Timeline
Support Coordination Area Program Manager
Division Of Developmental Disabilities
03.2019 - 08.2022
Owner/Operator
Valley Vista Assisted Living LLC
06.2012 - Current
Support Coordinator Supervisor
Division Of Developmental Disabilities
01.2012 - 03.2019
Support Coordinator
Division Of Developmental Disabilities
06.1999 - 01.2012
Benson High School
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