COLLEEN SWAIN

Managed inventory levels, ensuring timely replenishment of stock to meet consumer demand.

• Organized promotional events and product launches to drive customer engagement and sales.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Presented professional image consistent with company's brand values.

• Maintained efficient team operations by coordinating effective schedules and employee work assignments.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Assisted customers with inquiries regarding products, services, and ordering information while maintaining professional demeanor.
• Trained new staff members on proper store operations, policies, and procedures.
• Organized products, transferring newly delivered merchandise from stockroom to store.
• Managed store closing and opening procedures to ensure safety and security.

• Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Assisted with administrative tasks such as filing documents, copying materials.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
• Managed the daily operations of multiple departments to maximize efficiency.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Prepared staff work schedules and assigned specific duties.
• Monitored customer feedback and implemented changes as needed to enhance service quality.