Colleen Thompson
Graham,WA
Summary
Experienced Paraprofessional eager to help students excel. Thrilled to assist teachers with diverse needs to facilitate best possible educational environment.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Macy's
Puyallup, United States
2007.04 - 2020.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Paraeducator
Thompson Elementary School
Tacoma, WA
1994.09 - 2005.06
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Collaborated with teachers to help with classroom and workload management.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Reported on student progress, behavior and social skills to parents.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Education
High School Diploma -
Lincoln High School
Tacoma, WaSkills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Enthusiasm for Students and Teaching
- Lesson Planning and Preparation
- Communicating with Parents and Teachers
- Create Safe Learning Environment
- Student Behavior and Progress Reporting
- Supervising Classroom Activities
- Reinforcing Learning Concepts
- Coordinating with Teachers and Specialists
- Organizational and Planning Skills
- School Policy and Rules Enforcement
- Small Group Support and Assistance
- Collaborative and Team-Oriented
- Positive Attitude and Energetic
Timeline
Customer Service Representative
Macy's
2007.04 - 2020.03
Paraeducator
Thompson Elementary School
1994.09 - 2005.06
High School Diploma -
Lincoln High School