Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Colleen Wilson

Green Bay ,WI

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations, notably at Oneida Casino. Skilled in online order fulfillment and exceptional at fostering positive relationships through excellent service. Demonstrated leadership in supervising teams to exceed business goals, with a knack for mobile payment processing and promotional planning.

Overview

2023
2023
years of professional experience

Work History

Shopper

Instacart
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Personal Home Care Aide

Broadscope LLC
06.2017 - 08.2022
  • Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
  • Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
  • Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
  • Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.

Per Personal Home Care Aide

Almost Family
05.2017 - 01.2021
  • Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
  • Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
  • Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
  • Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.

Personal Home Care Aide

Pauline Wilson
01.2012 - 12.2016
  • Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
  • Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
  • Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
  • Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
  • Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
  • Administered medication according to prescribed schedules, ensuring proper dosages were taken on time.

Temporary Employee

Manpower Staffing
01.2013 - 05.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Slot Internal Service Manager

Oneida Casino
06.2007 - 12.2011
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Slot Supervisor

Oneida Casino
02.1994 - 06.2007
  • Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
  • Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
  • Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
  • Assisted in the planning and execution of special events aimed at increasing foot traffic on the casino floor during specific periods.

Change Runner / Slot Attendant

Oneida Casino
02.1993 - 02.1994
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.

Education

Associates - Supervisory Management / Business

Northeast Wisconsin Technical College
Green Bay, WI
05.2007

Skills

  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency

Timeline

Personal Home Care Aide

Broadscope LLC
06.2017 - 08.2022

Per Personal Home Care Aide

Almost Family
05.2017 - 01.2021

Temporary Employee

Manpower Staffing
01.2013 - 05.2013

Personal Home Care Aide

Pauline Wilson
01.2012 - 12.2016

Slot Internal Service Manager

Oneida Casino
06.2007 - 12.2011

Slot Supervisor

Oneida Casino
02.1994 - 06.2007

Change Runner / Slot Attendant

Oneida Casino
02.1993 - 02.1994

Shopper

Instacart

Associates - Supervisory Management / Business

Northeast Wisconsin Technical College

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Colleen Wilson