COLLEEN MARY TOWEY

• Develop and Manage Sales Goals
• Lead and motivate sales teams to achieve sales goals
• Monitor and analyze sales performance metrics and trends
• Develop and implement sales strategies to increase market share and profitability
• Establish and Maintain relationships with key customers
• Monitor and Evaluate Competitors Activity
• Develop Sales Training
• Create and Manage Sales Incentive Programs
• Develop and manage Customer Service Policies
• Create and Manage Sales Promotions
• Develop and Manage Sales Reports and Systems.
• Building long-lasting client relationships through excellent customer service and consistent followups.
• Establishing and cultivating solid business relationships with new or existing customers.
• Evaluating competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
• Organizing promotional events and interacted with community to increase sales volume.

• Liaison between clients and home office for projects, schedules, payments
• Manage all subcontractor insurance and financials
• Manage all property inspections and permits with various municipalities
• Manage scheduling and travel for President
• Invoicing and all bookkeeping for current and past renovations in progress
• Payroll for interoffice
• Manage general day to day office and maintain a working relationship with clients promoting further sales in new and existing clients
• Direct support to Lead designer and President of company
• Reviewing and compiling blueprints to ensure accuracy and consistency in all orders especially lumber and cabinetry orders
• Center of communication in the company with everyone from the Client, office leadership, to the demo crews on jobs
• Maintain a positive and efficient environment for the company.
• Developed and maintained relationships with external vendors and suppliers.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction for example a welcome home kit with all warrantee and product information.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Completed Empire Sales Training Course
• In home appointments and in office appointments for clients purchasing flooring
• Attend meetings keeping educated on latest flooring products (tile, porcelain, engineered wood, hardwood, vinyl, LVP)
• Personal accounting for commissions and personal bookkeeping for independent business.
• Educated customers by providing hands-on carpet and flooring demonstrations and explaining benefits and advantages of using Empires products.
• Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate

Open sales to local business and personal clients of healthcare product

• Engage with clients and maintain business relationships
• Plan and host marketing events to recruit new clients and educate consumers on the product and the benefits/savings of carrying personal healthcare.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Managed social media accounts for optimal audience engagement and increased online presence.

• Manage patient charts
• Engage with clients coming into the office to connect with the Doctors and Optometrists
• Attend meetings with reps visiting the office to learn and develop skills needed for future career goals.
• Streamlined information flow for increased efficiency by implementing a centralized document management system.
• Solved conflicts and addressed issues that occurred between other entities and business.

• Liaison between high net worth clients and financial advisors; maintain and foster positive client relationships
• Educate and engage new clients by providing applicable marketing materials and setting up business meetings
• Manage financial reporting and data entry for financial advisors and provide support to the team through all channels of communication
• Facilitate ongoing financial education for team through timely coordination of training modules.
• Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
• Developed strong relationships with clients through exceptional communication skills and personalized service.
• . Assisted with tracking customer complaints through resolution phases.

• Combined entrepreneurial drive with business management skills to enhance revenue, market share and profit performance
• Maintained expert knowledge of medical product catalogue
• Cultivated strong relationships with prospects and existing customers, personally managing two house accounts and growing their profits
• Trained sales associates with clear communication and a strategic sales vision
• Monitored pricing database to uphold consistent and accurate costs
• Administered commissions and bonuses for sales team based on performance analytics
• Handled escalated Customer service for Corporate clients.
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Achieved regional sales targets through effective territory management and relationship building with key clients.
• Managed team of sales representatives, providing guidance, coaching and support.
• Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.

• Supported product development for buyers at Toys R Us Corporation by liaising with international vendors
• Prepared price quotes and negotiated purchase orders, maintained records of sales, and projected upcoming orders and shipments.

• Provided administrative and executive support to both one Owning Partner and Vice President of Acquisitions
• Managed due diligence, contracts, and expense reporting for property acquisitions team
• Facilitated/hosted marketing events at Shea Stadium for brokers and investors and coordinated all aspects of annual investors dinner.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.