COLLETTE ALEXANDER
Lawrenceville,GA
Summary
Experienced Medical Assistant and Medical Front Office Professional with 20+ years of healthcare experience supporting physicians, clinical teams, and patients. Experienced in HEDIS-related quality measures, medical record management, chart review, patient outreach, immunization record review, preventive care documentation, STD testing documentation, HIPAA updates, patient intake, insurance verification, prior authorizations, EMR documentation, phlebotomy, IV therapy, and clinical support. Skilled in reviewing patient information for accuracy and completeness, identifying care and documentation needs, contacting patients for missing information and preventive services, maintaining confidentiality, coordinating patient care, and supporting quality-focused healthcare operations.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Front Desk Receptionist
PULMONARY & SLEEP SPECIALISTS OF NORTHEAST GEORGIA
Dacula, GA
04.2024
- Managed patient check-in and check-out and appointment scheduling in a high-volume medical office.
- Verified insurance eligibility and maintained accurate patient demographic and medical information in the EMR.
- Reviewed and updated patient information and medical records to support accurate documentation and continuity of care.
- Supported documentation and record-review activities related to healthcare quality measures.
- Collected and balanced daily patient payments with accuracy.
- Responded to patient inquiries by telephone and email while providing professional, compassionate service.
- Maintained confidentiality and HIPAA-compliant handling of sensitive patient information.
Infusion Technician
EASTSIDE RHEUMATOLOGY
Snellville, GA
11.2022 - 03.2024
- Supported IV infusion therapy and monitored patients throughout treatment.
- Documented medications, treatments, and patient responses accurately in the EMR.
- Reviewed clinical documentation and coordinated laboratory orders and results with providers.
- Provided patients with treatment and after-care instructions.
- Maintained organized treatment areas and followed equipment safety procedures.
Medical Assistant
INFECTIOUS DISEASE CONSULTANT
04 2015 - 08 2022
- Performed medical record and chart reviews to ensure patient information was accurate, complete, and current.
- Conducted patient outreach to obtain missing medical information and documentation needed for accurate records and quality-focused care.
- Contacted patients to remind them about recommended screenings, immunizations, routine testing, and follow-up care.
- Updated HIPAA-related patient information and maintained confidentiality of protected health information.
- Supported HEDIS-related quality measures through medical record review, documentation, patient outreach, and identification of needed patient information.
- Performed phlebotomy, injections, wound care, specimen collection, and other medical assistant procedures.
- Conducted patient triage, obtained vital signs, and assisted with patient assessments.
- Managed medication refills and prior authorizations.
- Scheduled appointments and coordinated daily clinical operations.
- Supported communication between patients and providers to promote continuity of care.
Medical Assistant / Lab Technician
PHYSICIANS IMMEDIATE MEDICAL
Buford, GA
08 2004 - 02 2015
- Performed comprehensive front- and back-office medical assistant responsibilities.
- Maintained accurate patient records and clinical documentation within the EHR.
- Conducted EKGs, injections, venipuncture, and IV line placement.
- Supported patient testing, documentation, and follow-up processes.
Education
Medical Assistant Diploma - undefined
Career Educational Institute
Norcross, GA01.2004
Skills
- HEDIS & Healthcare Quality Measures
- Care Gap Identification & Follow-Up
- Immunization Record Review
- STD Testing & Follow-Up
- HIPAA Updates & Compliance
- Patient Intake & Triage
- Care Coordination
- EMR/EHR Documentation
- Medical Records Management
- Insurance Verification & Eligibility
- Prior Authorizations
- Appointment Scheduling
- Patient Education & Communication
- Phlebotomy & Venipuncture
- IV Therapy & Infusion Support
- PICC Line Care
- EKG Testing
- Injections & Wound Care
- Specimen Collection
- EMR/EHR: Epic, NextGen, eClinical, Care Cloud
- Clinical: Medical Terminology, CPT & ICD-10 Coding, Vital Signs, Specimen Collection, Infusion Preparation
Certification
CPR / Basic Life Support (BLS) — Current
Timeline
Front Desk Receptionist
PULMONARY & SLEEP SPECIALISTS OF NORTHEAST GEORGIA
04.2024
Infusion Technician
EASTSIDE RHEUMATOLOGY
11.2022 - 03.2024
Medical Assistant Diploma - undefined
Career Educational Institute
Medical Assistant / Lab Technician
PHYSICIANS IMMEDIATE MEDICAL
08 2004 - 02 2015
Medical Assistant
INFECTIOUS DISEASE CONSULTANT
04 2015 - 08 2022