Collette Harris
Portland,OR
Summary
Proven track record in enhancing guest satisfaction and streamlining reservation processes, demonstrated during tenure at Motel 6 Hotel. Skilled in hotel software and known for exceptional teamwork, Significantly improved front desk efficiency. Proactive approach and ability to solve problems have consistently elevated the guest experience, showcasing commitment to excellence in hospitality services.
Overview
19
19
years of professional experience
Work History
Hotel Receptionist
Motel 6 Hotel
Portland, OR
08.2022 - 11.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
Front Desk Receptionist
Banfield Motel
Portland, OR
09.2016 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Collected [Type] payments, processed transactions and updated relevant records.
Youth Counselor
NECO
Portland, OR
03.2005 - 09.2010
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
Education
Some College (No Degree) - Business Communications
Portland Community College
Portland, ORHigh School Diploma -
Helensview HS
Portland, OR04.2006
Skills
- Hotel software knowledge
- Microsoft Office
- Reservation Management
- Initiative-taking
- Professional Appearance
- Time Management
- File Management
- Problem-Solving
- Teamwork and Collaboration
- Office Organization
- Computer Skills
- Hospitality services
- Cash Handling
- Transportation Arrangements
- POS Systems
- Regulatory Compliance
- Staff Supervision
- Staff Training
- Detail Oriented
- Self Motivation
- Time management abilities
- Professional Demeanor
- Problem-solving aptitude
Timeline
Hotel Receptionist
Motel 6 Hotel
08.2022 - 11.2023
Front Desk Receptionist
Banfield Motel
09.2016 - 12.2019
Youth Counselor
NECO
03.2005 - 09.2010
Some College (No Degree) - Business Communications
Portland Community College
High School Diploma -
Helensview HS