Collette Osborne
Elkhart,IN
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
Loves Travel Stop
Goshen, Indiana
08.2024 - Current
- Assisted in managing daily restaurant operations and staff schedules.
- Coordinated inventory management and ordering supplies for restaurant needs.
- Ensured compliance with health and safety regulations during shifts.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Supported the development of marketing initiatives to promote special offers.
- Monitored food quality and presentation to maintain brand standards.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with health and safety regulations.
Shift Leader
Loves Travel Stop
Goshen, IN
07.2022 - 08.2024
- Supervised daily operations to ensure smooth shift transitions.
- Ensured compliance with health and safety regulations consistently.
- Trained and mentored new team members on service standards.
- Maintained cleanliness and organization of service areas throughout shifts.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Team Member
Loves Travel Stop
Goshen, IN
06.2021 - 07.2022
- Assisted customers with inquiries and provided exceptional service.
- Maintained cleanliness and organization in the store.
- Collaborated with team members to meet daily operational goals.
- Handled customer complaints and resolved issues promptly.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash register and processed transactions accurately.
Medflex
Adec Inc.
Bristol, IN
08.2016 - 06.2021
- Coordinated patient care plans with healthcare teams and family members.
- Managed scheduling for appointments and follow-up visits for patients.
- Facilitated communication between patients and healthcare providers effectively.
- Monitored patient progress and documented changes in health status routinely.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Scheduled appointments for clients with appropriate medical specialists.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Explained policies, procedures and services to patients.
Education
Some College (No Degree) - Medical Coding And Billing
Ivy Tech Community College
Goshen, IndianaSkills
- Inventory management
- Cash handling
- Staff training
- Food safety compliance
- Team leadership
Timeline
Assistant Restaurant Manager
Loves Travel Stop
08.2024 - Current
Shift Leader
Loves Travel Stop
07.2022 - 08.2024
Team Member
Loves Travel Stop
06.2021 - 07.2022
Medflex
Adec Inc.
08.2016 - 06.2021
Some College (No Degree) - Medical Coding And Billing
Ivy Tech Community College