Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Collin Brown

Richmond

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in staff development and motivation. Expert in inventory management, enhancing operational efficiency, and ensuring compliance with company standards. Recognized for training new employees and fostering a collaborative team environment, driving exceptional customer service and satisfaction.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2019 - Current
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Customer Service Representative

Gold's Gym
04.2015 - 05.2020
  • Helped customers with questions regarding membership, payments, and due dates.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Media Studies

Radford University
Radford, VA
05-2019

Associate of Science - General Education

Virginia Western Community College
Roanoke, VA
05-2016

Skills

  • Shift reporting
  • Staff motivation
  • Staff development
  • Schedule management
  • Inventory management

Interests

  • Creative Writing
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Avid Reader
  • Watching Movies and TV Shows

Timeline

Shift Supervisor

Starbucks
11.2019 - Current

Customer Service Representative

Gold's Gym
04.2015 - 05.2020

Bachelor of Science - Media Studies

Radford University

Associate of Science - General Education

Virginia Western Community College

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