Collin Chapman
Allen,TX
Summary
Focused individual with innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tenacious mindset. Excellent relationship-building and critical thinking skills with a passion for acquiring new knowledge. Eager to learn and ready to start.
Overview
5
5
years of professional experience
Work History
Wine Tender
Waters Edge Winery & Bistro
09.2023 - 02.2024
- Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests while balancing multiple tables simultaneously.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Assisted management in maintaining inventory levels, accurately tracking stock and placing orders as needed.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
- Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
Director of Quality Control and Logistics
Mister Freeze AC Technologies INC
05.2021 - 08.2023
- Managed all quality measures to ensure the product's success when delivered to the customer.
- Improved product quality by implementing rigorous testing protocols and streamlining inspection processes followed by a report of quality issues to the manufacturer.
- Managed all Amazon shipping and deliveries flowing through the warehouse.
- Improved customer satisfaction rates with accurate, on-time deliveries and proactive communication.
- Supervised selection, purchase and utilization of company assets in support of shipping operations.
- Worked with a small team to manage all business-related activities.
- Reduced customer complaints by proactively addressing potential issues and consistently monitoring feedback.
Gelato Server
Paciugo Gelato Cafe
07.2019 - 08.2020
- Enhanced customer satisfaction by providing efficient and friendly service while managing customer complaints in a professional manner.
- Operated cash register for cash, check, and credit card transactions and ensured accurate accounting at the end of each shift.
- Participated in regular staff meetings to discuss performance metrics, areas of improvement, and best practices for continued success as a team member.
- Carried out opening and closing duties for the store both alone and with coworkers.
Education
Bachelor of Science - Political Science
University of Oklahoma
Norman, OK05.2024
Highschool Diploma -
Allen High School
Allen, TX05.2020
Skills
- Quality Control and Logistics
- Warehouse Operations
- Sales and Marketing
- Verbal and Written Communication Proficiency
- Time Management
- Business Development
- Customer Satisfaction Focused
- Friendly and Professional
References
Available upon request
Timeline
Wine Tender
Waters Edge Winery & Bistro
09.2023 - 02.2024
Director of Quality Control and Logistics
Mister Freeze AC Technologies INC
05.2021 - 08.2023
Gelato Server
Paciugo Gelato Cafe
07.2019 - 08.2020
Bachelor of Science - Political Science
University of Oklahoma
Highschool Diploma -
Allen High School
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