Collin Charlton
Ellenwood
Summary
Dedicated Baggage Transfer Agent with a proven track record in customer service and operational efficiency. Expertise in streamlining processes and training staff to enhance service delivery.
Overview
29
29
years of professional experience
Work History
Baggage Transfer Agent
Delta Airlines Inc
Atlanta, GA
05.2017 - Current
- Processed customer requests efficiently using advanced reservation systems.
- Coordinated communication between departments to enhance customer satisfaction and service delivery.
- Trained new staff on operational procedures and compliance standards for accurate service execution.
- Streamlined workflow processes, reducing response times for customer inquiries significantly.
Bag Room Attendant
Delta Airlines Inc
Atlanta, GA
01.2007 - 05.2017
- Managed luggage handling procedures to ensure timely and accurate delivery to aircraft.
- Coordinated with flight crews to prioritize baggage loading based on flight schedules.
- Trained new staff on safety protocols and operational best practices for bag room operations.
- Implemented process improvements that enhanced efficiency in luggage sorting and delivery systems.
- Oversaw daily workflows, ensuring compliance with airline policies and safety regulations.
- Monitored equipment functionality, reporting maintenance needs to prevent operational disruptions.
Ramp Agent
Delta Airlines Inc
Atlanta, GA
06.1997 - 01.2007
- Assisted in loading and unloading luggage from aircraft, ensuring efficient operations.
- Learned safety protocols and procedures for equipment handling on the ramp.
- Communicated effectively with team members to coordinate ground support activities.
- Maintained cleanliness and organization of ramp area to promote safety standards.
- Participated in training sessions to enhance knowledge of airport safety regulations.
Education
MBA - Business Administration And Management
Mercer University
Macon, GA05-1996
Bachelor of Science - Business Administration And Management
Medgar Evers College
Brooklyn, NY04-1995
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
Timeline
Baggage Transfer Agent
Delta Airlines Inc
05.2017 - Current
Bag Room Attendant
Delta Airlines Inc
01.2007 - 05.2017
Ramp Agent
Delta Airlines Inc
06.1997 - 01.2007
MBA - Business Administration And Management
Mercer University
Bachelor of Science - Business Administration And Management
Medgar Evers College