Collin Crews
Summary
Dynamic customer service professional with over half a decade of extensive experience at Publix. Adept at resolving complex service issues and fostering strong customer relationships. Proficient in money handling and Microsoft Office, excels in fast-paced environments, ensuring accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Staff Member
Publix
10.2022 - Current
- Stay well-versed in changing store policies, promotions, and procedures to communicate clearly with both customers and team members.
- Regularly assist customers with complex service issues, such as resolving billing discrepancies, managing refunds, or explaining store policies
- Accurately operate office and point-of-sale equipment, including 10-key calculators and printers, ensuring efficient and reliable service.
- Build ongoing relationships with regular customers and those who may need extra support or personalized service.
- Accurately process a high volume of cash, card, check, mobile payments, balancing drawers, and correcting issues with minimal supervision.
Cashier
Publix
12.2021 - 10.2022
- Processed customer purchases efficiently while maintaining a high standard of accuracy and service.
- Promoted store specials and services to help customers save and find what they needed.
Bagger
Publix
07.2019 - 12.2021
- Assisted customers with bagging and carrying groceries to vehicles.
- Maintained cleanliness and organization of front-end store areas.
Education
Bachelor of Arts - Marketing
University of South Florida
Tampa, FL12-2024
Associate of Arts - Business Administration
Santa Fe College
Gainesville, FL12-2022
Skills
- Microsoft Office
- Google Suite
- Coordinating with others
- Adaptability and flexibility
- Positive and professional
- Money handling
Timeline
Customer Service Staff Member
Publix
10.2022 - Current
Cashier
Publix
12.2021 - 10.2022
Bagger
Publix
07.2019 - 12.2021
Bachelor of Arts - Marketing
University of South Florida
Associate of Arts - Business Administration
Santa Fe College
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