Collin Fitzgerald
Columbia,MO
Summary
Dynamic professional with extensive experience at VetCor, excelling in task coordination and employee training. Proven ability to enhance operational efficiency through quality control and regulatory compliance. Strong customer service skills foster lasting relationships, driving satisfaction and retention. Committed to achieving results and maintaining a safe, productive workplace.
Overview
9
9
years of professional experience
Work History
Shift Lead
VetCor
Columbia, MO
11.2020 - Current
- Coordinated the tasks of medical personnel in routine procedures.
- Assigned medical support staff to specific areas of focus at the start of each shift (i.e., emergency cases, general practice cases, in-hospital care and treatments, etc.).
- Conducted training sessions for incoming personnel.
- Performed routine quality control and maintenance on hospital machinery.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained positive working relationship with fellow staff and management.
Line Worker
Pizza Tree
Columbia, MO
07.2018 - 06.2020
- Managed inventory and preparation tasks to maintain essential product availability.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Customer Care Representative
StarTek
Farmington, Missouri
07.2017 - 06.2018
- Resolved customer complaints promptly and professionally.
- Strengthened customer retention by offering discount options.
- Built sustainable relationships of trust through open communication with customers.
- Supported sales team members to drive growth and development.
Produce Associate
Walmart
Farmington, Missouri
04.2016 - 07.2017
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Recommended, selected and located merchandise based on customer desires.
Education
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO04-2017
Skills
- Task coordination
- Quality control
- Employee training
- Inventory management
- Regulatory compliance
- Customer service
Timeline
Shift Lead
VetCor
11.2020 - Current
Line Worker
Pizza Tree
07.2018 - 06.2020
Customer Care Representative
StarTek
07.2017 - 06.2018
Produce Associate
Walmart
04.2016 - 07.2017
Associate of Arts - General Studies
Mineral Area College
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