Emma Kruckeberg
Hinesville,GA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
6
6
years of professional experience
Work History
Shift Lead
7Brew
Hinesville, Georgia
04.2025 - Current
- Manage store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees, monitored activities, and ensured timely task completion.
- Oversaw staff during shift changes to facilitate seamless transitions.
- Count inventory, resolve discrepancies and complete paperwork to keep system accurate and current.
- Resolved conflicts between customers, employees, and vendors promptly to maintain operational harmony.
- Reviewed daily sales reports to assess financial performance and identify improvement areas.
Assistant Manager
Crumbl Cookies
Phoenix, AZ
08.2022 - 08.2023
- Managed inventory levels to ensure stock availability and minimize waste.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Coordinated with suppliers to secure timely delivery of food and supplies for uninterrupted operations.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members to maintain a harmonious work environment.
Assistant Manager
Sonic Drive-In
Phoenix, Arizona
10.2019 - 11.2021
- Supervised daily operations to optimize workflow and maintain high service quality.
- Managed customer service inquiries and complaints to ensure timely resolution.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Trained new team members on company policies and customer service standards.
- Implemented safety protocols to maintain a clean and safe work environment.
Education
Associate of Arts - Theater Arts
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZSkills
- Customer service
- Cash handling
- Inventory management
- Task coordination
- Attention to detail
- Problem solving
- Team motivation
Timeline
Shift Lead
7Brew
04.2025 - Current
Assistant Manager
Crumbl Cookies
08.2022 - 08.2023
Assistant Manager
Sonic Drive-In
10.2019 - 11.2021
Associate of Arts - Theater Arts
Maricopa Community Colleges, Glendale Community College