Jacob McQueen
Walgreens
4
years of professional experience
1
Language
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Work History
Shift Lead
2 Years 10 Months- Trained and mentored new team members on efficient customer service practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Monitored cash handling procedures, safeguarding against discrepancies and maintaining accuracy.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Online Grocery Associate
1 Year 3 Months- Managed inventory levels, ensuring stock accuracy and availability for online grocery orders.
- Trained new associates on best practices for picking and packing groceries efficiently.
- Implemented quality control measures to maintain product freshness and minimize customer complaints.
- Optimized online order fulfillment processes to enhance customer satisfaction and reduce delivery times.
- Collaborated with team members to improve workflow efficiency in the online shopping area.
- Assessed customer feedback to identify areas of service improvement and implemented solutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma
- 3.7 GPA
Skills
Customer service focus
Guest service
Customer support
POS system operation
Quality control
Safety compliance
Task coordination
Policy adherence
Conflict resolution
Workplace safety
Problem-solving
Strong verbal and written communication
Flexible schedule
Positive attitude
Flexible schedule
Languages
English
Native or Bilingual
Interests
I like working with my hands and fixing things.
Auto Repair/Restoration
Woodworking
Crafting and DIY Projects
Timeline
Shift Lead
Walgreens
09.2023 - CurrentRead More
Online Grocery Associate
Walmart
06.2022 - 09.2023Read More
Mabank High School
High School Diploma
Read More