Summary
Overview
Work History
Education
Skills
Timeline
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Collin Husbands

Medina,OH

Summary

Dedicated professional with over 5 years of experience in customer service, recognized for being hardworking, reliable, and consistently friendly. Skilled in managing client interactions, resolving issues, and fostering positive relationships to ensure customer satisfaction. Strong communicator with a proactive approach to problem-solving and a genuine passion for helping others. Proven track record of maintaining high service standards in fast-paced environments. Committed to continuous learning and delivering exceptional service in every customer interaction.

Overview

4
4
years of professional experience

Work History

Lead Truck Driver / Donation Facilitator

Habitat For Humanity
04.2021 - Current
  • Communicated effectively with customers, vendors, and co-workers.
  • Developed and maintained positive relationships with customers and vendors.
  • Responsible for managing a team of drivers.
  • Drove Box Trucks across a variety of warehouses across Medina County and northeast Ohio.
  • Efficiently helped scheduled pickups from warehouses across northeast Ohio.
  • Facilitated and donation organization for both personal and commercial customers.
  • Handled inventory management.
  • Worked with delegating volunteers in Restore, and Habitat associated projects.
  • Worked in all departments of Habitat For Humanity ReStore.
  • Counted and secured ReStore daily bank deposits.

Customer Support Specialist

AgencyZoom
10.2023 - 11.2024
  • Average customer satisfaction score of 99%.
  • Advanced understanding of Customer Relation Management software.
  • Analyzed customer service data to identify customer service trends and issues.
  • An average of 25-40 chats daily, with a ticket close out rate of 85%
  • Analyzed AgencyZoom integrations, compensation, and automations.
  • Facilitate and led training courses for new AgencyZoom hires.
  • Successfully and consistently onboarded customers to the AgencyZoom platform.
  • Corrected and maintained complex compensation structures.
  • Efficiently solved complex software issues for AgencyZoom customers.

Education

Political Science

Ohio University
Athens, Ohio
01.2021

Skills

  • Change Management
  • Computer & Technology
  • Critical Thinking and Adaptability
  • Customer Retention
  • For Lift Operator
  • Project Management
  • Customer Service & Client Engagement
  • Truck Driving
  • Inventory Management
  • Strong Work Ethic
  • Cash Counting and depositing

Timeline

Customer Support Specialist

AgencyZoom
10.2023 - 11.2024

Lead Truck Driver / Donation Facilitator

Habitat For Humanity
04.2021 - Current

Political Science

Ohio University