Collin Kloepping
Janesville,WI
Summary
Proven leader at Blackhawk Community Credit Union with a knack for customer service and attention to detail. Excelled in managing cash inventories and training staff, enhancing service quality. Demonstrated adaptability and problem-solving in high-pressure environments, ensuring efficiency and accuracy in customer transactions.
Overview
7
7
years of professional experience
Work History
Lead Teller
Blackhawk Community Credit Union
Janesville, WI
07.2024 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Teller
Blackhawk Community Credit Union
Janesville, WI
08.2023 - 07.2024
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Server
Buffalo Wild Wings
Janesville, WI
11.2018 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Texas Roadhouse
Janesville, WI
11.2017 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Milton High School
Milton, WI06.2018
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Cash counting
Timeline
Lead Teller
Blackhawk Community Credit Union
07.2024 - Current
Teller
Blackhawk Community Credit Union
08.2023 - 07.2024
Server
Buffalo Wild Wings
11.2018 - 07.2024
Server
Texas Roadhouse
11.2017 - 11.2018
Milton High School