Caitlyn Luna
Cocoa,USA
Summary
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong communication and problem-solving capabilities to enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Overview
10
10
years of professional experience
Work History
Lead Teller
Wells Fargo Bank, N.A.
Canton, Ga
11.2015 - 08.2021
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction ratings.
- Supervised daily teller operations, ensuring adherence to policies and regulations.
- Trained and mentored new staff on customer service protocols and cash handling procedures.
- Introduced customers to other bank team members to help meet financial needs.
- Monitored cash flow and maintained accurate records of daily transactions and reconciliations.
- Conducted regular audits of teller stations to ensure compliance with security measures and operational standards.
- Led team meetings focused on performance improvement initiatives and sharing best practices among staff members.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Fulfillment Team Member
Target Brands, Inc.
Canton, Ga
10.2022 - 12.2023
- Enhanced customer experience by interacting with patrons, identifying assistance requirements, and asking insightful questions to clarify specific needs.
- Leveraged expertise in tools, products, and services to address customer issues and enhance overall experience.
- Selected items for customer orders and placed them on hold as needed. Assisted in preparing, packing, and sorting customer orders for shipment using appropriate materials. Met productivity metrics and fulfillment goals while adhering to order promise times.
- Assisted in maintaining workspace organization and supply inventory. Supported proper usage of equipment while adhering to safety protocols. Helped keep designated areas tidy and well-stocked.
- Followed safety guidelines and operating procedures to maintain product freshness and quality standards. Assist in adhering to food safety protocols during handling, displaying, and storing food items.
- Supported a culture of ethical conduct, safety, and compliance by adhering to safety policies and best practices. Identified and corrected hazards to maintain a safe working environment. Worked safely at all times to promote team well-being.
Team Member/Barista/Cook/Baker/Expo
Juice N Java Café
Cocoa Beach, Florida
02.2024 - 06.2025
- Delivered exceptional customer service by efficiently taking orders and handling transactions while informing them about specials or new items, answering questions
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Maintained cleanliness and organization of café environment, ensuring compliance with health standards.
- Food Preparation, made-to-order food in a quality, fast, and efficient manner
Education
High School Diploma -
Creekview High School
Canton, GA01-2015
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Product knowledge
Timeline
Team Member/Barista/Cook/Baker/Expo
Juice N Java Café
02.2024 - 06.2025
Fulfillment Team Member
Target Brands, Inc.
10.2022 - 12.2023
Lead Teller
Wells Fargo Bank, N.A.
11.2015 - 08.2021
High School Diploma -
Creekview High School