COLLIN LAFLEN
Forest,IN
Summary
Aviation Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch attention to detail and being personable to ensure quality customer satisfaction each day. Always forward thinking and doing the right thing for the long term.
Overview
2
2
years of professional experience
Work History
Aviation Concierge
Jet Access
Zionsville, IN
11.2021 - Current
- Arranged special accommodations for guests to enhance visitor experiences.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Education
Bachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis
Indianapolis, IN2020
Skills
- Training and Mentoring
- Sales
- Detail Oriented
- Analytical Thinking
- Excellent Written and Verbal Communication
- Customer Retention Abilities
- Customer Liaison
- Customer Service
Additional Information
Orr Farms | August 2019 - January 2022
Substitute Teaching | August 2018 - May 2021
Frito-Lay | February 2016 - November 2018
Affiliations
- Private Pilot - ASEL
Timeline
Aviation Concierge
Jet Access
11.2021 - Current
Bachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis
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