Summary
Overview
Work History
Education
Skills
Cedar Rapids Metro Disc Golf Club
Timeline
Generic

Collin Nelson

Cedar Rapids,IA

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques and extensive product knowledge to drive sales and foster customer loyalty. Strong track record of effectively communicating and collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

12
12
years of professional experience

Work History

Plant Nursery Worker

Fleming Nursery
04.2021 - 09.2024
  • Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
  • Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
  • Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Casa Las Glorias
05.2019 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pizza Delivery Driver

Marco's Pizza
10.2018 - 04.2019
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

Food Delivery Driver

Zio Johno's
02.2013 - 06.2018
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Driver Helper

Universal Climate Control
05.2016 - 07.2016
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.

Education

Associate of Arts - Graphic Design

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Exceptional customer service
  • Sales expertise
  • Professional telephone demeanor
  • Multi-tasking strength
  • Excellent people skills
  • Problem-solving skills
  • Memory retention
  • Complaint resolution

Cedar Rapids Metro Disc Golf Club

As an avid disc golfer I have been volunteering my time, skills and resources through the Cedar Rapids Metro Disc Golf Club in helping to expand the disc golf community in Cedar Rapids and surrounding area. It's our motto to build and maintain courses in the area, helping others improve their abilities and cultivating the interest in the younger generations, while emphasizing self-improvement and sportsmanship. One of the most enjoyable and exciting aspects of this work has been the transformation of the disc golf courses at Shaver and Fay Clark Parks through collaborations between The Club and Cedar Rapids and Hiawatha Governments. During this work, I recognized, organized and facilitated the donation, planting and maintenance of ~250 trees from Fleming Nursery to these two parks.

Timeline

Plant Nursery Worker

Fleming Nursery
04.2021 - 09.2024

Server

Casa Las Glorias
05.2019 - 06.2020

Pizza Delivery Driver

Marco's Pizza
10.2018 - 04.2019

Driver Helper

Universal Climate Control
05.2016 - 07.2016

Food Delivery Driver

Zio Johno's
02.2013 - 06.2018

Associate of Arts - Graphic Design

Kirkwood Community College

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Collin Nelson