Collin Sprow
Napoleon
Summary
Proven leader with expertise in team management, customer service, and strategic planning. Successfully enhanced operational efficiency and reduced costs through innovative problem-solving and staff development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
SA Rail
01.2026 - Current
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Manager
Compass Rail
01.2025 - 01.2026
- Oversaw daily operations to ensure compliance with safety protocols and industry standards.
- Managed team performance, providing coaching and feedback to enhance productivity and efficiency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated cross-functional teams to align project goals with organizational objectives.
- Developed training programs to enhance staff skills and improve service delivery quality.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Fostered a culture of continuous improvement through regular team meetings and performance reviews.
- Established key performance indicators to monitor progress and drive accountability within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Rail Car Mechanic
Norfolk Southern
09.2023 - 12.2024
- Conducted routine inspections and diagnostics on rail cars to ensure operational safety and compliance.
- Performed repairs and maintenance on mechanical systems, improving overall equipment reliability.
- Utilized specialized tools and equipment to troubleshoot issues efficiently, minimizing downtime.
- Collaborated with team members to enhance repair processes and streamline workflow efficiency.
- Documented all maintenance activities in compliance with company standards and regulatory requirements.
- Assisted in training new employees on safety protocols and proper use of repair tools.
- Analyzed mechanical failures to recommend improvements in maintenance procedures and practices.
- Implemented preventative maintenance strategies that contributed to enhanced rail car performance.
- Implemented streamlined processes for ordering replacement parts, reducing lead times and expediting repairs.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections and repairs.
- Minimized downtime by creating efficient work schedules for routine maintenance tasks.
- Improved rail car performance by conducting thorough inspections and diagnosing mechanical issues.
- Kept detailed records of all completed jobs, providing valuable information for future reference when troubleshooting similar issues or planning preventative maintenance tasks.
- Coordinated with team members to complete large-scale projects within tight deadlines while maintaining high-quality results.
- Provided exceptional customer service by completing repair work promptly and accurately.
- Contributed to a safer working environment by adhering strictly to safety protocols and guidelines during all tasks performed.
- Overhauled pneumatic systems in rail cars, optimizing their function and extending their useful life span.
- Maintained safety standards by performing regular maintenance checks on braking systems, couplers, and other essential components.
- Participated in continuous education opportunities to stay up-to-date on industry advancements and best practices, ensuring the highest quality workmanship in all projects undertaken.
- Conducted weld repairs on structural components to ensure the longevity of rail car frames.
- Performed comprehensive evaluations on incoming rail cars needing repair or refurbishment, identifying necessary work scopes efficiently.
- Enhanced operational efficiency with timely repairs and replacements of defective parts.
- Troubleshot complex electrical issues to restore functionality in rail cars swiftly.
Education
High School Diploma -
Edon Northwest
Edon, OH05-2023
High School Diploma -
Four County Career Center
Archbold, OH05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Certification
Stick and Mig welding
Timeline
Manager
SA Rail
01.2026 - Current
Manager
Compass Rail
01.2025 - 01.2026
Rail Car Mechanic
Norfolk Southern
09.2023 - 12.2024
High School Diploma -
Edon Northwest
High School Diploma -
Four County Career Center