Collin Sulser
Capon Bridge
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Pro Shop Attendant
Rock Harbor Golf Course
01.2022 - 01.2023
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
- Conducted equipment fittings for customers, ensuring they made informed purchases that suit their needs.
Education
No Degree - Business Administration
Shenandoah University
Winchester, VA05-2023
High School Diploma -
Hampshire High School
Romney, WV05-2019
Skills
- Client Relationship Management
- Accounting Transaction Processing
- Informed Product Suggestions
- Confidential Data Handling
- Customer Service
- Multichannel communication
- Teamwork and collaboration
- Problem resolution
- Computer skills
2024 Quarter 2 High Five Award
2024 Quarter 2 High Five Award Recipient for Member Service Compliments: Recognized for outstanding dedication to member service, actively listening to member needs, and creating a welcoming atmosphere that fostered positive relationships. Consistently received positive feedback for delivering personalized solutions and enhancing overall member satisfaction
Timeline
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
Pro Shop Attendant
Rock Harbor Golf Course
01.2022 - 01.2023
No Degree - Business Administration
Shenandoah University
High School Diploma -
Hampshire High School
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