Collingsford Asamoah
Brockton,MA
Summary
CompTIA Security+ certified cybersecurity professionals with a strong foundation in network security, threat detection, and risk management. Skilled in identifying vulnerabilities, implementing security controls, and supporting incident response. Seeking an entry-level cybersecurity or IT security role to apply technical knowledge and protect organizational assets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Wholefoods Market
Boston, MA
07.2017 - Current
- Secure transaction processing, data protection, and fraud prevention while delivering exceptional customer service.
- Verify that all received inventory from deliveries has accurate pricing before store opening, ensuring consistency in point-of-sale (POS) systems while preventing unauthorized pricing modifications.
- Managed secure retail system handling, troubleshooting barcode scanners, and POS devices to optimize accuracy and efficiency.
- Supervised third-party technicians, ensuring proper appliance repairs while maintaining high-quality standards and operational efficiency. Provided guidance and oversight to ensure repairs were completed correctly and aligned with company expectations.
- Assisted users with technical issues, improving system security awareness
- Managed user accounts and permissions following least privilege principles
- Installed updates and patches to maintain system security
Customer Service Representative
Wholefoods Market
Boston, MA
01.2015 - 06.2017
- Developed strong communication and problem-solving skills
- Handled sensitive customer data securely and responsibly
Education
Training Program - undefined
NexGent (NGT) Academy
Austin, Texas11.2025
Skills
- Security Tools: Wireshark, Nmap, Metasploit, Splunk
- Operating Systems: Windows, Linux (Ubuntu/Kali)
- Concepts:
- Network Security: Protecting computer networks from unauthorized access, attacks, and misuse, or data breaches
- Threat Analysis & Mitigation:
- Vulnerability Management
- Identity & Access Management (IAM)
- Risk Management Frameworks
Certification
- CompTIA Security+ (SY0-601 or SY0-701) [2025-10]
- CompTIA Cysa+ [2025-10]
- Full Stack Network Associate (FSNA) [2024-10]
Additional Information
- Familiar with frameworks like NIST, ISO 27001
- Basic scripting (Python or Bash)
- Strong analytical and problem-solving skills
Timeline
IT Support Specialist
Wholefoods Market
07.2017 - Current
Customer Service Representative
Wholefoods Market
01.2015 - 06.2017
Training Program - undefined
NexGent (NGT) Academy