Collins Campbell
Knoxville,TN
Summary
Accomplished General Manager known for effective communication and operational excellence. Strong background in budget management and team development, dedicated to driving sales and maintaining high customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
General Manager
South Coast Pizza
Knoxville, TN
05.2024 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for optimal service levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
South Coast Pizza
Knoxville, TN
05.2022 - 05.2024
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Front of House Manager
South Coast Pizza
Knoxville, TN
07.2021 - 05.2022
- Monitored cleanliness and organization of dining area, ensuring compliance with health regulations.
- Trained and mentored staff on operational procedures and customer service standards.
- Supervised front of house operations to ensure efficient service delivery and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
Sales Associate
Rue 21
Knoxville, TN
02.2021 - 07.2021
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in visual merchandising to create engaging store displays and optimize product placement.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and reconciliation.
Education
No Degree - Business Management
University of Tennessee Chattanooga
Chattanooga, TNHigh School Diploma -
Hillsboro High School
Nashville, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
Timeline
General Manager
South Coast Pizza
05.2024 - Current
Assistant General Manager
South Coast Pizza
05.2022 - 05.2024
Front of House Manager
South Coast Pizza
07.2021 - 05.2022
Sales Associate
Rue 21
02.2021 - 07.2021
No Degree - Business Management
University of Tennessee Chattanooga
High School Diploma -
Hillsboro High School