Collins Peters

Program Administration

Under the oversight of and jointly with the director and associate director, responsible for program

administration and logistical support of Special Programs and Professional Studies. Including but not

limited to online and off-campus programs, pre-collegiate summer scholars program, outreach, and

executive education.

Related responsibilities include,

• Research program related information using web search engines and benchmarked data.
• Assist the directors in working with faculty on initial program design, operating structure, and schedule, including development of informative and accurate web copy, viable program budget, and risk management checklist.
• Update, distribute all marketing materials for programs; provide input and assist in developing marketing strategies.
• Assist with set up of plans and link courses and add fees for Special Programs.
• Ensure Professional Study program and related faculty, speaker, rates, budget and registration information are accurately entered in SCE Student System. Communicate faculty and speaker fee and program information to Student Services and Human Resources Manager for appointment processing.
• Enter approved travel budgets into the SCE Budget System.
• Provide backup to director and associate director in review of winter and summer special program courses to ensure that the description and allotted credits align with university courses of study and policies.
• Follow-up on approved online classes (new and existing) to ensure they meet accessibility compliance and Center for Teaching Innovation (CTI) guidelines.
• Create effective and efficient mechanisms for tracking class and program activity. Develop standard management reports.
• Report on key program performance indicators and program evaluations. Analyze enrollment trends, obtain benchmark data, and recommend process and system improvements.
• Represent programs as an on-site administrator at events both on and off-campus; monitor quality issues; interact with and advise faculty, staff, and students; troubleshoot problems.
• Interact with Cornell faculty and academic departments, university Registrar, Bursar, Student Health Benefits Office, Financial Aid, Dining, Housing, and Risk Management as needed to understand and manage activity and troubleshoot issues.
• Participate in annual training for faculty leading off-campus travel programs, maintain contact with faculty throughout the program.
• Administer program logistics, including working closely with the Statler Hotel, Conference Services, Cornell Dining, and off-campus food and lodging providers/vendors. Must be able to negotiate with vendors and providers for the best services.
• Contact program speakers, faculty, and participants to provide relevant information needed including travel, accommodation, program materials and presentation support prior to and during program.
• Monitor special program mailbox responding to queries timely and completely.
• Recommend and support the implementation of creative solutions to programmatic, system, and operating challenges in partnership with SCE functional colleagues.

Student Services ·

• Advise students on application process and timeline, eligibility criteria, course enrollment, housing, and visa requirements.
• Refer students to SCE registrar or faculty advisor for specialized or academic advising, as needed. ·
• Work with Designated School Official for Visa purposes within SCE to advise new and continuing students on immigration status and production and dissemination of I-20 student visas. ·
• Assist with collecting and tracking Prelaw student application files and internship information; respond to applicant questions and provide internship resources. ·
• Provide information on deposits, program tuition and fees, timelines, and policies. ·
• Direct and guide students to appropriate payment resources and weblinks.
• Assist in composing correspondence, developing letter templates, and editing program web pages.
• Create and maintain moderately complex spreadsheets and databases related to department and program operations. Coordinate and implement office procedures and answer questions relating to program policies and procedures.
• As a member of the SCE staff team provide backup for all SCE programs, as needed. Assist with special projects and perform other duties as assigned. Stay current in policies, knowledge, and skills to effectively meet position requirements. Must maintain confidentiality.
• Participate in the development and maintenance of operating procedures. Support in designing and maintaining effective internal controls for the program function. Maintain current knowledge of policies, laws, and financial applications. Participate in professional development and networking, and University and other professional forums to appropriately advocate for and represent SCE, its mission, and its values.
• Perform other duties as assigned.

• Coordinate and oversee all planning related to CURW/OSMM (Cornell United Religious Work/Office of Spirituality and Meaning-Making) special programs
• Organize travel arrangements for CURW/OSMM guests
• Provide oversight and administrative support for high visibility functions (e.g., programs/lectures/services of remembrance)
• Facilitate physical setup and decorations, etc
• For DOS/OSMM (Dean of students/Office of Spirituality and Meaning-Making) events
• Manage staff support coverage for weddings, baptisms, services of remembrance, etc
• As needed in conjunction with Conference Services
• Direct the video and audio setup for CURW/OSMM events
• Responsible for hiring, training, and supervising student office assistants including coordination of schedules, payroll, and assigned tasks
• Handle sensitive paperwork, respecting individuals and maintaining confidentiality
• Manage OSMM and CURW telephone correspondence with assistance from student staff
• Primary support for osmm@cornell.edu and curw@cornell.edu email accounts
• Ensure that all inquiries (general phone, email, and in-person) are responded to in a timely, professional, and courteous manner and routed to the appropriate person/office
• Lead Soup & Hope Preparation Committee
• Manage room reservation calendars for Anabel Taylor Hall and Sage Chapel in conjunction with Conference Services/Scheduling@Cornell
• Provide calendar and scheduling support for other OSMM-owned shared programming spaces
• Work with the SCL Business Director to coordinate billing/invoices for Anabel Taylor Hall use
• Manage the office in terms of monitoring and ordering office supplies/furniture and maintaining office equipment
• Handle inventory and purchasing of office materials and supplies for OSMM
• Create a yearly calendar of religious holidays/holy day listings – used campus wide
• Provide oversight of programming spaces, including audio/visual equipment and program materials
• Serves as liaison to SSIT
• Maintain proper signage and displays for all DOS/OSMM/CURW related offices and spaces in Anabel Taylor Hall and Sage Chapel
• Facilitate collaboration and communication with Conference Services/Scheduling@Cornell, SCL Facilities, and building care staff, keeping them apprised of needs of OSMM & CURW building use and programming
• Serve as Assistant Key Control Coordinator, responsible for maintaining the facility key/best key/swipe access program for Anabel Taylor Hall and Sage Chapel as outlined in the University Access Control Plan
• Coordinate OSMM’s building access needs
• Stay up to date on university key access protocols
• Assist in communication regarding Anabel Taylor Hall and Sage Chapel facility management
• Organize and manage OSMM storage closets/spaces in Anabel Taylor Hall and Sage Chapel
• Provide tours of Anabel Taylor Hall and Sage Chapel for alumni/ae, visitors, faculty, or staff on request
• Act as contact person for invited guests, often of national stature, for various lectures sponsored by OSMM: Beggs Lectureship; Martin Luther King Commemoration; Wood Lecture; Soup & Hope; etc
• Manage marketing, publicity, and social media efforts for OSMM & CURW programming
• Organize, schedule, create and distribute email newsletters, social media campaigns, and occasional Daily Sun advertisements
• Manage CUView advertising channel, including the monitor in Anabel Taylor Hall
• Coordinate with the campus wide CUView network
• Design and share OSMM promotional materials with CUView listserv
• Generate marketing pieces regarding strategic initiatives and data for OSMM in easy to digest, attractive formats
• Such pieces may include but are not limited to: postcards, infographics, social media posts, recruitment materials, annual reports, and more
• Design and create programs, flyers, invitations for special events
• Collaborate with other university departments in the co-sponsorship and participate in events
• Primary editor for OSMM/CURW website
• Creates, updates, designs, and maintains content for OSMM website (scl.cornell.edu/OSMM)
• Ensures the website follows applicable national, state, and university policies, including accessibility compliance
• Works with SCL Communications lead to ensure website is in compliance with SCL practices and policies
• Work with DOS communication/marketing director on event advertisements
• Edit audio and video recording from MLK (Martin Luther King), Soup & Hope events with over 150 and 120 attendees respectively
• Create an onboarding template for DOS
• Access 5 departmental accounts
• Process reimbursement
• Create travel itinerary for guests

• Compiled, reviewed, and distributed daily reports to the vice president on local high schools feeding schemes
• Coordinated over 65 vendors to complete the goals and objectives of the federal government
• Worked with diverse populations to eradicate poverty in Nigeria
• Traveled to surrounding local governments to train monitors
• Supervised, coordinated and directed the implementation of $150 million naira from the federal government each month
• Supervised and directed the NSIP National Empowerment Program teaching beneficiaries in over 15 senior high schools
• Oversaw and supported the implementation of $394,000 on the NSIP National Empowerment Program
• Directed, supervised and monitored the NSIP National Empowerment Program on agriculture
• Created multiple groups for easy collation of reports from over 1,000 beneficiaries of the agricultural program, teaching program and feeding program
• Trained graduate beneficiaries on how to work with the local vendors to limit conflict reports
• Recruited and trained monitors on how to reduce vendor fraud
• Created strict report strategies to ensure the teachers empowerment beneficiaries come to work without excuses
• Coordinated and supervised 3 different NSIP empowerment programs with an estimated monthly budget of $456 million naira
• Coordinated a comfortable and smooth working environment by defining position descriptions and ensuring the availability of working materials
• Held monthly meetings with monitors to discuss and resolve areas of improvement
• Wrote weekly reports on NSIP activities in Owerri’s west local government to the Office of the Vice President
• Trusted by the federal government to investigate misconduct in other local governments
• Collaborated with the state government and the state focal person to ensure that set goals and objectives were achieved to reduce poverty within the state
• Met with the state governor and the state focal person to discuss how to improve the program
• Created a social media group to keep other coordinators in rural areas informed
• Developed a human tracking method to ensure over 53 vendors are monitored for effectiveness

• Identified project sites for water and soil testing
• Inspected operation sites for adequate safety measures
• Negotiated the price of project materials with contracted vendors for a reduced cost of 12%
• Recruited site workers for a position that’s in alignment with their education and/or experience
• Trained over 15 site workers on the organization’s emergency management policies and procedures
• Created and implemented a budget of over $10k weekly to support research on water treatment
• Booked hotels, transportation, food accommodations, and security personnel for all foreign delegates
• Ensured the timely delivery, inspection, and maintenance of project materials
• Collected and documented site samples for laboratories
• Provided cost saving solutions and negotiated contractor change orders
• Served as an interpreter for foreign delegates and the local community representative to reduce challenges related to language barriers
• Planned, directed, and coordinated activities pertaining to site preparation for the application of water and soil bio-enzymes
• Communicated project plans, schedules and task delegation to team members
• Observed site workers and their dress code to ensure the effective execution of safety protocols
• Oversaw the use of site machines to prevent damages and work related accidents
• Recommended changes to the application of bio-enzymes to increase efficiency
• Directed and monitored every worker's level of productivity to ensure project completion
• Evaluated employee performance weekly

• Documented new intake students for the weekend program
• Coached and mentored new intake students to make the most of their limited study time
• Supported team members in creating a framework and procedure for monitoring and evaluating program activities
• Advised students on degree programs and courses that will accommodate their work schedules
• Supervised students taking their examinations and filed observation reports
• Assisted a number of professors in grading examinations and posting results
• Collaborated with the program manager to resolve examination grievances and dilemmas
• Wrote reports on exam malpractices and followed up with the disciplinary officer for appropriate action
• Scheduled weekend teaching program for professors
• Participated in additional office errand assignments as requested to keep the office in operation
• Provided recommendations to management for corrective action

• Carried out general office duties including scanning, photocopying and printing
• Organized and attended meetings to ensure that the program manager is adequately prepared for meetings with internal and external constituencies
• Acted as the program manager’s first point of contact to answer questions related to the program
• Provided full personal assistant duties to the program manager…including extensive data management, travel arrangements and processed invoices
• Prepared budget reports and submitted expected expenditures for the program
• Collaborated with other monitors to develop policies and procedures to ensure the efficient operation of the program
• Received, recorded, distributed and filed office correspondence
• Scheduled manager’s weekly meetings
• Maintained discretion when handling with sensitive topics and confidential information
• Organized staff acknowledgements and celebrations to improve employee retention
• Made sure study materials were always available to help increase students’ academic success

• Controlled expenditures and developed operating budget
• Managed day-to-day operations
• Supervised over 60+direct and indirect reports in areas of demand, supply and maintenance
• Reduced delivery costs by 25% through the reorganization of company schedules and customer information platforms
• Set and achieved operational goals
• Created a more safe and reliable working environment amongst employees
• Negotiated government water transportation charges and reduced the cost by 8%
• Wrote reports on business operations for company executives
• Identified and managed risks
• Worked on the development and implementation of new business ideas that increased the company income by 24%
• Recruited staff with marine safety experience to guarantee the expedient delivery of customer goods
• Trained field workers on effective communication with marine security officials
• Maintained records and carried out various managerial duties as assigned by the executives
• Completed monthly reports and held weekly worker’s reviews
• Collaborated with electrical and mechanical marine engineers to render maintenance service to sea going vessels
• Created a monthly gas budget for over 25 sea going boats
• Negotiated marine parts for service boats