TALMADGE COLLINS
Jacksonville,FL
Summary
Dynamic Business System Tech at Windstream Enterprise with a proven track record in IT asset management and customer support. Successfully managed multiple projects, enhancing operational efficiency and compliance. Expert in troubleshooting network issues and fostering strong client relationships, driving project success through effective collaboration and problem-solving.
Dependable [Job Title] skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.
Overview
20
20
years of professional experience
Work History
BUSINESS SYSTEM TECH
Windstream Enterprise
09.2005 - 06.2025
- Managed multiple projects simultaneously while maintaining a high level of quality control throughout each stage of the process.
- Performed regular audits on company-wide systems to ensure adherence to regulatory compliance standards and industry best practices.
- Coordinated with vendors during hardware and software installations, ensuring minimal disruption to business operations and successful integration with existing systems.
- Developed strong relationships with clients by providing exceptional customer service, resolving technical issues quickly, and consistently meeting project deadlines.
- Assisted in the development of strategic plans to align IT initiatives with overall business objectives and growth goals.
- Reduced troubleshooting time by developing comprehensive technical documentation and user guides for various systems.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Programming
Alabama A&M University
Normal, AL05-1984
Skills
- Customer support
- IT asset management
- Business process improvement
- Agile methodology
- Telecommunications
- Hardware maintenance
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Troubleshooting network issues
- Technical troubleshooting
Timeline
BUSINESS SYSTEM TECH
Windstream Enterprise
09.2005 - 06.2025
Bachelor of Science - Computer Programming
Alabama A&M University
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