Summary
Overview
Work History
Education
Skills
Certification
Current Learning
Military Service
Languages
Timeline
Generic

Gavin Tyler

Mechanicsville,VA

Summary

Adept In advanced troubleshooting and project coordination, I leveraged my skills at Walgreens to significantly enhance IT systems and robotic process efficiency. My tenure in the Marine Corps honed my leadership, ensuring I excel in dynamic environments. Expert in network administration and imbued with a customer-first approach, I drive impactful technological solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

System Administrator

Walgreens
Mechanicsville, VA
09.2024 - 09.2025
  • Enhanced knowledge of SCCM, creating, and deploying various applications.
  • Directed the development and Implementation of IT initiatives.
  • Enhanced skills In developing scripts to fetch SAM account names, groups, and related data. As well as automating various tasks.
  • Maintained the application server, which acts as the backbone for the micro-fulfillment center.
  • Developed proficiency In working on robotic systems to ensure successful prescription processing.
  • Analyzed system logs to Identify suspicious activities or anomalies.
  • Maintained Inventory of hardware assets Including servers, laptops, desktops.

Tier 2 Desktop Support

Defense Logistic Agency
Richmond, VA
08.2023 - 06.2024
  • Pioneered the resolution of unique Issues not addressed by any other DLA site.
  • Enhanced proficiency In Active Directory, ServiceNow, and project management.
  • Acknowledged for proficiency In mentoring new hires within the IT department.

IAM

Capital One/Apex Systems
Richmond, VA
05.2022 - 06.2023
  • Managed Identity and access processes Including adding, modifying, and deleting users.
  • Oversaw Incoming requests and quality assurance tasks for IAM technicians.

Order Selector

UNFI
Mechanicsville, VA
02.2022 - 05.2022
  • I learned you really can get your key performance Indicators (KPIs) and still have a great time, truly a nice job where I was paid to workout and play tetris (stacking product)
  • Even though I left this job to pursue IT and Cyber Security, I would never put any level of work below me, Im prepared for any level of grit I may face in the future.

Delivery Driver

Amazon
Richmond, VA
11.2019 - 02.2022
  • Box truck delivery driver, was able to learn to better communicate with customers and learn the importance of little things I say and do to provide a good overall experience for the customer
  • Was able to learn to also better manage time as well as myself being that you are all alone for the entire day, The most freedom I have ever had on a job, which pushed me to further ensure that the job was done correctly.

Computer Repair Technician

Experimax
Richmond, VA
10.2020 - 11.2021
  • Repair all Apple hardware and mobile devices, as well as data transfers and installing the OS.
  • Performing software, hardware, and network operations.
  • Computer hardware/building computers
  • Install, configure, and upgrading PC software.
  • Customer service
  • Maintain user PCs, including upgrades and configuration, as needed.
  • Handling and repair of iMac, MacBook Pro, HP laptops, Dell laptops, etc.

Extinguisher Tech, Sprinkler Helper, Alarm Helper

Fire Solutions
Ashland, VA
06.2018 - 09.2019
  • Extinguishers - managed Gerdau / Tube City, as well as other office buildings and warehouse buildings, took MSHA 48, along with other courses, such as bloodborne pathogens, etc.
  • Help with alarms, wiring horn strobes, pull stations, flow switches, smoke and heat detectors, Installation of duct detectors, underground PVC work, and general understanding of alarm panels.
  • Help with sprinkler systems, Inspections, service, as well as Installation, grove/threading pipe, general understanding of dry/wet systems, general understanding of preaction systems, as well as deluge sprinkler systems, hydro test of FDC, fire pump test, forward flow test, etc.
  • Understanding of sprinkler heads, bulb burning temperature, etc.

Salesman

Haynes Furniture Company
03.2018 - 10.2018
  • Managed clients delivery dates, kept up with stock locations po's and took payments also keeping up with other open orders
  • This job really allowed me to come out of my shell as far as talking to people and overall improving my charisma as someone who just left the Marine corps.

0311 Infantry

United States Marine Corps
07.2016 - 03.2018
  • The Marine Corps Is the foundation of who I am Honor, Courage and Commitment
  • When I set out to do something I will get it done, The Marine Corps pushed me further than anything has In my life and Is the reason I am a strong leader today.

Education

High School Diploma -

Lee Davis High School
01.2016

Skills

  • Operating Systems
  • Application Support
  • Remote Support
  • Advanced Troubleshooting
  • Network Administration
  • Virtualization Technologies
  • Software Installation
  • Incident Management
  • Customer Support
  • System Configuration
  • Application Installations
  • User Support
  • Remote Assistance
  • Web Security
  • Programming
  • Technical Support
  • Troubleshooting and Diagnostics
  • Customer Education
  • Hardware and Software Installation
  • Technical Analysis
  • Hardware Troubleshooting
  • System Administration
  • Project Coordination

Certification

  • CompTIA Network+, 05/26/22, 10/28/26, Where i learned about network architecture, topologies, protocols especially TCP/IP, network operating systems, network installation, upgrading, troubleshooting, managing user accounts and passwords, network securities, remote access and administration.
  • CompTIA Security+, 05/26/22, 10/28/26, Where i learned to identify and address potential threats, attacks and vulnerabilities, established techniques in risk management, risk mitigation, threat management and intrusion detection. Security+ is also where i learned the importance of the CIA triad.
  • CompTIA PenTest+, 11/22/23, 10/28/26, Pentest+ is where i learned to step foot in the mind of an adversary, Pentest+ was my first ethical hacking certification. I felt that the CEH only covers one side of ethical hacking and with the Pentest+ on my side as well as the eJPTv2 i knew i was better equip for the job.
  • CompTIA CySA+, 10/28/23, 10/28/26, I have acquired a deep understanding of threat intelligence, keeping abreast of threat actors' tactics, techniques, and procedures (TTP). This includes the ability to identify different threat actors or nation-state threat actors based on their TTP and/or Standard Operating Procedures (SOP) alone. Additionally, I have practical experience working with a variety of digital forensics tools and have honed my skills in auditing logs and network monitoring, particularly within a SIEM environment using Security Onion.
  • Elearn security eJPTv2, 03/28/23, does not expire, The eJPTv2 gave me the hands on experience that i was looking for after completing the Pentest+, this was an exam based on a real world situation in which i was task to assess and penetrate a business network as well as pivot to other machines on the network. The eJPTv2 taught me how easy hacking could be with different tools like the metasploit framework.

Current Learning

CCNA

Military Service

United States Marine Corps, E-3, 0311 Infantry, 07/2016, 03/2018, The Marine Corps is the foundation of who i am Honor, Courage and Commitment. When i set out to do something i will get it done, The Marine Corps pushed me further than anything has in my life and is the reason i am a strong leader today.

Languages

Russian
Limited

Timeline

System Administrator

Walgreens
09.2024 - 09.2025

Tier 2 Desktop Support

Defense Logistic Agency
08.2023 - 06.2024

IAM

Capital One/Apex Systems
05.2022 - 06.2023

Order Selector

UNFI
02.2022 - 05.2022

Computer Repair Technician

Experimax
10.2020 - 11.2021

Delivery Driver

Amazon
11.2019 - 02.2022

Extinguisher Tech, Sprinkler Helper, Alarm Helper

Fire Solutions
06.2018 - 09.2019

Salesman

Haynes Furniture Company
03.2018 - 10.2018

0311 Infantry

United States Marine Corps
07.2016 - 03.2018

High School Diploma -

Lee Davis High School