Collins T. Arihi
Knowledge Information Management Analyst
Okinawa,Japan
Summary
Knowledge Manager, SharePoint Technical Lead, IT Manager, and Software Engineer with extensive industry experience in the United States Air Force. Proven success in developing and delivering innovative and robust technology and business solutions to meet business requirements and client needs. Expertise in SharePoint application design and technical support, IT infrastructures, web design and administration, and database management. Plans, executes, and manages projects end-to-end from proposal writing through delivery. Quick learner and adaptable in learning and mastering job roles while bringing innovative ideas into fruition. Proactive, forward-thinking team leader with strong communications and problem solving skills. Driven Document Controller touting 10 years of success in digital file management. Proven history of streamlining procedures and mentoring team members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
13
13
Skills
Work History
Knowledge Management Specialist
United States Air Force
01.2011 - Current
- Monitor data across multiple databases and three core information sharing processes to support high communication efficiency and data collaboration.
- As a member of the content management program, maintained 2,000+ SharePoint/WG portal sites supporting 9,500 base customers.
- Utilized SharePoint Designer, HTML, and CSS Tag to deliver onsite training to end-users in SharePoint and Advanced SharePoint.
- As functional Area Records Manager, controlled the release of confidential and proprietary information to clients in compliance with the Freedom of Information Act (FOIA).
- Served as key liaison for the Evaluations Management System.
- Processed 10,000+ staff evaluations and decorations and provided troubleshooting for technical issues.
- As Enterprise Information System (EIS) Manager, supported private IP router network sites for global sharing of classified information.
- Successfully planned and led seven large-scale projects using SharePoint, MySuite, and other tools.
- Led several improvement projects including the implementation of a tracking system, secure messaging system, and customer service Help Desk.
- Redesigned the Non-Combatant Evacuation Operation program.
- Updated and validated 100% of the data for 186 service members and their families.
- Established unit’s first Records Management Plan in direct oversight in accordance to AFI 33-332: detailing commanders, record professionals, POC, and user’s roles/responsibility along with record lifecycle/Audits.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Reviewed operational plans from other locations to identify options for local systems.
SharePoint Technician Lead
United States Air Force
01.2011 - Current
- Administered and maintained the SharePoint 2007 portal, server, and web content supporting 10,000 personnel.
- Managed all technical design for projects including systems architecture, core applications, and components.
- Led the successful migration of departmental applications to an enterprise platform using SharePoint, SQL Server, and InfoPath.
- Integrated database workflows for six programs, which enabled high data visibility for senior leaders on unit readiness.
- Optimized five core databases by resolving critical SharePoint issues to support Wing Deployment readiness.
- Efficiently resolved over 1,480 issue tickets, which significantly increased data flow for the largest ACC Wing.
- As EIS Manager, maintained the private router network SharePoint server to support global inter-branch data flow and sharing of classified information.
- Utilized SharePoint as a tool in facilitating Resiliency Training for the 55th Wing in tracking and reporting service member progression.
- Improved efficiency by establishing and implementing standards for technical project design and development.
- Received the Operations Culture Warrior Award, the Air Combat Command McClelland Award, and 12 Communication Squadron Awards.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
Cryptographic Access Control Administrator COMSEC
United States Air Force
01.2020 - Current
- Communications Security (COMSEC) | Secure Voice | Cryptographic Access Program (CAP), Administer and control user access to classified program information for all approved personnel.
- Ensured account users met all enrollment requirements for the program.
- Implemented and enforce AFNet account management and COMPUSEC administrative processes and procedure for the 390 IS.
- Conducted semi-annual inspection on all COMSEC material to include physical/digital keys, Secure Terminal Equipment (STEs), and Simple Key Loader (SKLs).
- Oversaw the utilization and destruction of 10,000 crypto keys (S/TS): key troubleshooting/encrypted and load unto simple key loader geared towards flight mission for secure communication on aircraft.
- Efficiently Implemented the concept of Integrated Life Cycle Management (ILCM) that governs all aspect of infrastructure, resource management, and business systems necessary for the successful acquisition of systems, subsystems, end items, and services to satisfy validated warfighter requirement and ISR missions.
- Supported outside agency’s crypto keys.
Client Support Administrator
United States Air Force
01.2013 - 01.2014
- Set up and administered user accounts for 350+ staff members across 24 facilities.
- Supervised a 39-member team of Records Custodians.
- Led the team in optimizing the electronic records management (ERS) system by identifying and resolving 72 issues with a 100% compliance rate.
- Efficiently managed and resolved 810+ issue tickets.
- Oversaw squadron OPSEC and Security Operation.
- Validated the unit’s automated data processing equipment ensuring zero network violations and safeguarding $682K in organizational assets.
- Facilitated the technology refresh and upgrade of hardware and software applications for all 24 facilities.
- Set up new computer systems and devices, including installing hardware and software and patching programs.
- Troubleshot and repaired desktop and mobile systems.
- Reported incidents and executed corrective procedures.
- Created and administered profiles and accounts, also maintaining systems documentation.
Unit Deployment Manager
United States Air Force
01.2018 - 01.2020
- Deployed unit personnel for mission-critical tasks and activities.
- Gained in-depth knowledge in using online platforms, reporting systems, and reporting tools.
- Provided Intelligence, Surveillance, and Reconnaissance (ISR) support to CENTCOM.
- Met and exceeded organization-wide performance standards by 13% for two consecutive years.
- Increased combat readiness for an intelligence squadron from 77% to 90%.
- Received a Top Performer award for setting up the unit's first Air Force Deployment Folder (AFDT), inspecting 3,500 documents, and passing 55 Wing Air Combat Command (ACC) Staff Assistant Visit (SAV) inspections.
- Created the squadron’s Non-Combatant Evacuation Operation (NEO) program.
- Managed documentation for 177 service members and their families.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ 05.2015 - 03.2017
Associate of Arts - Business Administration and Management
Community College of the Air Force
Associate of Arts - Information Technology
University of Phoenix
Skills
Website optimization
undefinedCertification
SharePoint Administration
Additional Information
- Clearance: Active Top Secret Clearance with SCI Eligibility
Accomplishments
Honors & Awards
Air Force Commendation Medal, 2019
Air Force Achievement Medals, 2015 (2x)
Air Combat Command's McClelland Best Large Communications Award, 2014
Information Dominance Knowledge Manager Award, 2014
Timeline
Cryptographic Access Control Administrator COMSEC
United States Air Force
01.2020 - Current
Unit Deployment Manager
United States Air Force
01.2018 - 01.2020
Bachelor of Science - Information Technology
University of Phoenix
05.2015 - 03.2017
Client Support Administrator
United States Air Force
01.2013 - 01.2014
Knowledge Management Specialist
United States Air Force
01.2011 - Current
SharePoint Technician Lead
United States Air Force
01.2011 - Current
Associate of Arts - Information Technology
University of Phoenix
Associate of Arts - Business Administration and Management
Community College of the Air Force