Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
President's List Virginia College
Languages
Work Availability
Timeline
Hi, I’m

Collisha Wade

Customer Service
Augusta,GA

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveCareer advancement

Summary

(CSR) Customer Service Representative Work from Home Remotely

I respond to quickly to each inbound calls from existing/new customers, Outbound calls as requested, identify clients unique needs, Educate customers about their profile, Build meaningful client relationships while guiding them through the enrollment process, update their notes while on the call using dual monitors, Consistently hit sales goals and track my progress daily, actively finding solutions for customers who are at risk of cancellation, collaborate with managers, trainers, and teammates to sharpen my skills and achieve my goal daily, Self-motivated, Attention to detail, MS Office Suites, eager to help others and learn new thing, Effectively meet deadlines, Excellent communication skills

Overview

12
years of professional experience
1
Certification

Work History

TTEC – Devoted Health Care & Blue Cross Blue Shield

Enrollment CSR
05.2023 - 10.2025

Job overview

Concentrix- United Health Care

Remote CSR
03.2024 - 06.2025

Job overview

Column Tax Gig CX

Remote Seasonal Tax Agent
01.2024 - 04.2024

Job overview

Arise- Turbo Tax Agent Intuit Salesforce

09.2022 - 03.2023

Job overview

  • Remotely from Home

Progressive

Vehicle & Home Insurance Representative
04.2020 - 12.2022

Job overview

  • Remotely

Teleperformance

Seasonal CSR Health Care
11.2018 - 03.2020

Job overview

  • Remotely

Sitel

Aetna Life Insurance Customer Service Representative
05.2017 - 10.2018

Job overview

Phlebotomy Technician PT Care Eisenhower Hospital Fort Gordon

05.2015 - 08.2017

Job overview

DaVita Dialysis PT Care Technician

09.2013 - 06.2015

Job overview

Education

Virginia College
Augusta, Ga

Associate of Science from Medical Administration
05-2009

University Overview

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Minute taking
  • In-store support
  • Microsoft outlook
  • Building rapport
  • Filing
  • Computer proficiency
  • Critical thinking
  • Typing 70 wpm
  • Verbal and written communication
  • Multi-task management
  • Active listening
  • Customer education
  • Time management
  • Calm demeanor
  • Courteous demeanor
  • Professional telephone demeanor
  • Administrative support
  • Store maintenance
  • Customer service
  • Appointment scheduling
  • Team collaboration

Accomplishments

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Certified Phlebotomy Technician, Dwight David Eisenhower Army Medical Center - 2015-2017

President's List Virginia College

President's List Virginia College

Some hobbies of mine include gardening, landscaping, lawn care, interior decorating, arts and crafts, and home manicure nail care.

Languages

English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Remote CSR
Concentrix- United Health Care
03.2024 - 06.2025
Remote Seasonal Tax Agent
Column Tax Gig CX
01.2024 - 04.2024
Enrollment CSR
TTEC – Devoted Health Care & Blue Cross Blue Shield
05.2023 - 10.2025
Arise- Turbo Tax Agent Intuit Salesforce
09.2022 - 03.2023
Vehicle & Home Insurance Representative
Progressive
04.2020 - 12.2022
Seasonal CSR Health Care
Teleperformance
11.2018 - 03.2020
Aetna Life Insurance Customer Service Representative
Sitel
05.2017 - 10.2018
Phlebotomy Technician PT Care Eisenhower Hospital Fort Gordon
05.2015 - 08.2017
DaVita Dialysis PT Care Technician
09.2013 - 06.2015
Virginia College
Associate of Science from Medical Administration