Colllin Conroy
Business Administration
Avon ,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Route Merchandiser
The Cuyahoga Group
Maple Heights, OH
09.2016 - Current
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Reviewed each market's location's buying trends to ascertain correct assortment of product for maximum sales and profits.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Delivered product to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Lead
Dicks Sporing Goods
North Olmsted, OH
06.2013 - 08.2016
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Reviewed associate performance to identify training needs.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Planned schedules and workflows based on expected customer demands.
- Greeted customers and listened closely to problems described to determine solutions.
Education
No Degree - Business Administration And Management
Cleveland State University
Cleveland, OH 08.2010 - 05.2014
No Degree - Business Administration And Management
Ohio State University
Columbus, OH 08.2011 - 07.2013
Skills
Dependable and Responsible
Organization and Time Management
Conflict Resolution
Flexible and Adaptable
Training and Development
Excellent Communication
Retail management
Timeline
Route Merchandiser
The Cuyahoga Group
09.2016 - Current
Customer Service Lead
Dicks Sporing Goods
06.2013 - 08.2016
No Degree - Business Administration And Management
Ohio State University
08.2011 - 07.2013
No Degree - Business Administration And Management
Cleveland State University
08.2010 - 05.2014
References
John Sabol - Assistant Warehouse Manager (440) 493-9927
Jason Frenz - Route Merchandiser (216) 403-7402
References
John Sabol - Assistant Warehouse Manager (440) 493-9927
Jason Frenz - Route Merchandiser (216) 403-7402